Guest Services Coordinator

Sun Outdoors is a premier hospitality company specializing in providing exceptional experiences at their network of RV resorts and outdoor recreational facilities throughout the United States. Known for combining a welcoming atmosphere with high-quality amenities and services, Sun Outdoors prides itself on creating memorable stays for guests, residents, and visitors alike. The company's dedication to excellence and team member well-being has positioned it as a leader in the outdoor hospitality industry, attracting professionals who are passionate about delivering outstanding customer service and fostering vibrant community environments. Working at Sun Outdoors means being part of a collaborative culture that values innovation, integrity, and continuous growth, offering employees ample opportunities for professional development and rewarding career paths.

The Guest Services Coordinator role at Sun Outdoors RV Resort is a critical position that supports both the administrative and customer service operations of the resort. This hourly role, paying $16 per hour, involves working closely with the RV Resort Manager and various team members to ensure smooth daily operations and excellent guest relations. The position demands a versatile individual capable of handling multiple responsibilities such as greeting and engaging with guests and residents, managing petty cash, processing payments, and maintaining accurate records within property management systems like Yardi. In addition to routine administrative duties like answering phones, filing, and preparing communications, the coordinator also helps coordinate guest reservations, organize community events, and assist with marketing initiatives to promote the resort.

The Guest Services Coordinator is the welcoming face of the resort, tasked with creating positive first impressions while addressing guest concerns and providing accurate information. They play an integral role in fostering a warm and positive environment, ensuring that all resort guests and residents feel valued and supported. Candidates with prior experience in administrative roles and customer service within hospitality settings will find this job particularly suitable. Proficiency with Microsoft Office, intermediate to advanced computer skills, and the ability to efficiently handle data entry and payment processing systems are essential. Furthermore, the position requires strong communication skills, problem-solving abilities, and a professional demeanor to contribute effectively to the resort’s operations.

Sun Outdoors emphasizes work-life balance and encourages team members to grow their skills and careers through its Sun University learning platform. Employees benefit from a supportive work environment and access to various perks, including paid sick leave, discounts on RV site rentals, and participation in the SunRewards program, which offers numerous advantages and savings. For those driven by customer service excellence and looking to thrive in a dynamic outdoor hospitality setting, this Guest Services Coordinator position offers a rewarding opportunity to be part of an industry-leading organization.