You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Job Description
Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas dedicated to promoting the well-being of individuals, families, and communities throughout the region. With a commitment to faithfulness, continuous improvement, teamwork, and impactful service, Baylor Scott & White Health upholds core values that focus on serving with joy and integrity, striving for excellence, supporting one another, and delivering exceptional experiences. This esteemed healthcare organization operates numerous facilities and offers comprehensive medical services, empowering patients to live well and thrive in their health journeys.
The role of Guest Services Concierge at Baylor Scott & White Health i... Show More
The role of Guest Services Concierge at Baylor Scott & White Health i... Show More
Job Requirements
- High school diploma or GED equivalent
- Less than one year of experience
- Skilled in the use of computers and related software applications
- Excellent verbal communication and non-verbal listening skills
- Ability to establish and maintain effective working relationships
- Ability to handle difficult situations effectively and resolve complaints
- Ability to maintain focus on patient and guest needs and details
Job Qualifications
- High school diploma or GED equivalent
- Less than one year of experience
- Skilled in the use of computers and related software applications
- Good verbal communication and listening skills
- Ability to establish and maintain effective working relationships
- Knowledge of methods and benefits for providing customer service
- Ability to focus on crucial patient and guest details
- Ability to diffuse anger, collect information and resolve complaints
Job Duties
- Greets patients, families and visitors in a friendly professional manner
- Answers questions and lists local amenities including dining, hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies
- Identifies and reports visitors, guests and patients needs and resolves customer issues or escalates to supervisor as required
- Provides escorts for patients and visitors to hard-to-find hospital areas and refers them to services addressing their needs and concerns
- Maintains standards of customer service excellence
- Maintains current information and materials regarding facilities, services and local restaurants and attractions
- Cleans and reports the status of assigned equipment and maintains cleanliness of the lobby and surrounding areas
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: