Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Job Description
Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas dedicated to promoting the well-being of individuals, families, and communities throughout the region. With a commitment to faithfulness, continuous improvement, teamwork, and impactful service, Baylor Scott & White Health upholds core values that focus on serving with joy and integrity, striving for excellence, supporting one another, and delivering exceptional experiences. This esteemed healthcare organization operates numerous facilities and offers comprehensive medical services, empowering patients to live well and thrive in their health journeys.
The role of Guest Services Concierge at Baylor Scott & White Health is an integral part of their commitment to providing outstanding patient and visitor experiences. This position involves personalized service to guests and patients, ensuring their needs are met with professionalism and care. The Guest Services Concierge acts as the welcoming face of the hospital, greeting patients, families, and visitors warmly and offering guidance on local amenities and services. Responsibilities include answering questions about dining options, hotels, transportation, pharmacies, and other nearby conveniences that may be helpful to visitors.
Additionally, the role requires the concierge to assist in navigating the hospital environment by providing escorts to patients and guests, especially to hard-to-find areas. They are tasked with maintaining standards of customer service excellence, keeping the lobby and surrounding areas clean and welcoming, and ensuring that information about facilities and local attractions is current and easily accessible. Strong communication skills and effective problem-solving abilities are essential, as the concierge must identify and address visitors’ needs, resolve issues when possible, and escalate concerns to supervisors when necessary.
The Guest Services Concierge is a vital member of the Baylor Scott & White Health team, playing a key role in enriching the overall patient experience and supporting the organization’s mission to serve faithfully and make a positive impact. This position offers the opportunity to work in a supportive environment that values collaboration and continuous improvement, with benefits designed to support your well-being from day one. These benefits include immediate eligibility for health and welfare plans, a 401(k) plan with a company match, tuition reimbursement, and paid time off accrual starting on the first day of employment. This role is suited for individuals who are enthusiastic about helping others, skilled in customer service, and seek to contribute to a respected healthcare organization that truly values its employees and community.
The role of Guest Services Concierge at Baylor Scott & White Health is an integral part of their commitment to providing outstanding patient and visitor experiences. This position involves personalized service to guests and patients, ensuring their needs are met with professionalism and care. The Guest Services Concierge acts as the welcoming face of the hospital, greeting patients, families, and visitors warmly and offering guidance on local amenities and services. Responsibilities include answering questions about dining options, hotels, transportation, pharmacies, and other nearby conveniences that may be helpful to visitors.
Additionally, the role requires the concierge to assist in navigating the hospital environment by providing escorts to patients and guests, especially to hard-to-find areas. They are tasked with maintaining standards of customer service excellence, keeping the lobby and surrounding areas clean and welcoming, and ensuring that information about facilities and local attractions is current and easily accessible. Strong communication skills and effective problem-solving abilities are essential, as the concierge must identify and address visitors’ needs, resolve issues when possible, and escalate concerns to supervisors when necessary.
The Guest Services Concierge is a vital member of the Baylor Scott & White Health team, playing a key role in enriching the overall patient experience and supporting the organization’s mission to serve faithfully and make a positive impact. This position offers the opportunity to work in a supportive environment that values collaboration and continuous improvement, with benefits designed to support your well-being from day one. These benefits include immediate eligibility for health and welfare plans, a 401(k) plan with a company match, tuition reimbursement, and paid time off accrual starting on the first day of employment. This role is suited for individuals who are enthusiastic about helping others, skilled in customer service, and seek to contribute to a respected healthcare organization that truly values its employees and community.
Job Requirements
- High school diploma or GED equivalent
- Less than one year of experience
- Skilled in the use of computers and related software applications
- Excellent verbal communication and non-verbal listening skills
- Ability to establish and maintain effective working relationships
- Ability to handle difficult situations effectively and resolve complaints
- Ability to maintain focus on patient and guest needs and details
Job Qualifications
- High school diploma or GED equivalent
- Less than one year of experience
- Skilled in the use of computers and related software applications
- Good verbal communication and listening skills
- Ability to establish and maintain effective working relationships
- Knowledge of methods and benefits for providing customer service
- Ability to focus on crucial patient and guest details
- Ability to diffuse anger, collect information and resolve complaints
Job Duties
- Greets patients, families and visitors in a friendly professional manner
- Answers questions and lists local amenities including dining, hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies
- Identifies and reports visitors, guests and patients needs and resolves customer issues or escalates to supervisor as required
- Provides escorts for patients and visitors to hard-to-find hospital areas and refers them to services addressing their needs and concerns
- Maintains standards of customer service excellence
- Maintains current information and materials regarding facilities, services and local restaurants and attractions
- Cleans and reports the status of assigned equipment and maintains cleanliness of the lobby and surrounding areas
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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