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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) Plan
Tuition Reimbursement
Paid Time Off
Employee wellness programs
Job Description
Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, dedicated to promoting the well-being of individuals, families, and communities. As a leader in the healthcare industry, Baylor Scott & White combines a patient-centered approach with advanced medical technology and compassionate care to deliver exceptional healthcare services across Texas. The company is known for its strong commitment to core values such as serving faithfully, striving for better, supporting one another, and making a meaningful impact through exceptional experiences.
At Baylor Scott & White Health, the aim is to empower people to live well, offering a variet... Show More
At Baylor Scott & White Health, the aim is to empower people to live well, offering a variet... Show More
Job Requirements
- High school diploma or GED equivalent
- less than 1 year of experience
- able to communicate verbally and listen effectively
- basic computer skills
- ability to maintain professionalism and customer service standards
- ability to handle multiple priorities and resolve complaints
- ability to work collaboratively in a team environment
Job Qualifications
- Education - high school diploma or GED equivalent
- experience - less than 1 year
- skilled in the use of computers and related software applications
- good verbal communication and non-verbal effective listening skills
- ability to establish and maintain effective working relationships
- ability to focus on crucial patient and guest details
- ability to diffuse anger, collect information and resolve complaints
Job Duties
- Greets patients, families and visitors in a friendly professional manner
- answers questions and lists local amenities including dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies
- identifies and reports visitors, guests and patients needs
- resolves customer issues or escalates to supervisor, as required
- provides escorts for patients and visitors to hard-to-find hospital areas
- refers patients and visitors to services that address their needs and concerns
- maintains standards of customer service excellence
- maintains current information and materials regarding facilities, services and local restaurants and attractions
- cleans and reports the status of assigned equipment
- maintains cleanliness of the lobby and surrounding areas
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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