Guest Services Concierge - Rotating Schedule

Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, dedicated to promoting the well-being of individuals, families, and communities through exceptional health services. With a strong commitment to serving its patients and the community, Baylor Scott & White fosters an environment rooted in core values that emphasize integrity, continuous improvement, teamwork, and making a tangible impact. These values drive the organization to deliver compassionate care and personalized service, creating a supportive and inclusive atmosphere for both patients and employees.

Baylor Scott & White Health offers a challenging and rewarding opportunity for individuals seeking to contribute to the healthcare experience as a Guest Services Concierge. This role is pivotal in providing personalized services to guests and patients, ensuring their comfort and satisfaction throughout their visit. The Guest Services Concierge is responsible for greeting patients, families, and visitors warmly, answering queries about local amenities including dining, hotels, transportation, and pharmacies, and assisting with any issues or needs that arise. This position requires excellent communication skills, the ability to manage multiple tasks, and a customer-first attitude to uphold the standards of customer service excellence.

Working in this role means becoming part of a team that embraces teamwork and supports one another to enhance the overall patient experience. The concierge assists guests in navigating hospital premises, addressing concerns promptly, and maintaining the cleanliness and welcoming nature of lobby areas. The ideal candidate is skilled in using computer applications, can effectively handle stressful situations such as resolving complaints, and is attentive to crucial details essential for guest satisfaction.

Baylor Scott & White Health offers immediate eligibility for health and welfare benefits, a 401(k) savings plan with a dollar-for-dollar match up to 5 percent, tuition reimbursement, and PTO accrual starting from day one, acknowledging the importance of work-life balance and ongoing professional development. Both full-time and part-time employment options are available, providing flexibility to candidates. Emphasizing inclusivity, Baylor Scott & White Health is committed to creating a workplace where all individuals feel welcomed, valued, and supported. This role not only offers a chance to grow professionally within a trusted healthcare system but also to contribute to improving lives through exceptional guest service and support.