Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.20 - $28.51
Work Schedule
Flexible
Benefits
Flexible Schedule
Training and Development
supportive work environment
Employee Discounts
Health Insurance
Paid Time Off
Retirement Plan
Job Description
UPMC is a renowned healthcare provider known for its commitment to excellence in patient care, innovative medical research, and comprehensive health services. As one of the largest hospital systems in the United States, UPMC combines advanced technology with compassionate care to serve its diverse community. The organization values professionalism, integrity, and dedication to improving the health and well-being of every individual it serves. With a network of hospitals, outpatient centers, and specialized care units, UPMC strives to create an environment where patients, visitors, and staff experience warmth and efficiency throughout their healthcare journey.
The role of Guest Services T... Show More
The role of Guest Services T... Show More
Job Requirements
- Completion of high school diploma or GED equivalent
- One year of greeter experience or equivalent customer service experience
- Excellent interpersonal, customer service and communication skills
- Excellent time management and organizational skills
- Ability to monitor and assess concurrent situations and visitors
- Strong problem-solving and multitasking skills
- Knowledge of medical terminology helpful
Job Qualifications
- Completion of high school diploma or GED equivalent
- One year of experience as a greeter or in equivalent customer service role
- Excellent interpersonal and customer service skills
- Strong communication abilities
- Good time management and organizational skills
- Ability to monitor and assess multiple situations concurrently
- Strong problem-solving and multitasking skills
- Knowledge of medical terminology is helpful
Job Duties
- Greet hospital guests and provide verbal assistance and directions
- Serve as a reference for visiting hours and hospital policies
- Assist with parking cashier functions and validate patient parking
- Compute and collect parking fees when pay stations are offline
- Balance receipts and prepare daily activity reports
- Monitor visitor controls and comply with visitation policies
- Issue courtesy parking discounts and free passes
- Use computer systems to disseminate patient information
- Maintain patient confidentiality
- Handle medical and security emergencies following departmental guidelines
- Report incidents related to clinical care
- Demonstrate teamwork by collaborating with others
- Answer and transfer incoming calls per hospital guidelines
- Ensure workstations are stocked with necessary materials
- Provide physical assistance including wheelchair transport
- Maintain cleanliness of lobby areas
- Train and orient new employees
- Issue patient scooters as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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