Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
employee wellness program
Flexible Schedule
Job Description
The hiring establishment is a reputable hospital known for delivering exceptional healthcare services and maintaining a patient-focused environment. This hospital operates with a strong commitment to quality, compliance, and patient satisfaction, ensuring a professional and supportive atmosphere for both patients and staff. The hospital's lobby and waiting areas serve as important first points of contact where visitors, patients, and their families receive assistance and guidance from courteous and knowledgeable personnel. The organization prioritizes adherence to stringent policies such as HIPAA, confidentiality protocols, and safety standards to safeguard patient information and create a secure environment for everyone.
The role bei... Show More
The role bei... Show More
Job Requirements
- High school graduate or equivalent clerical experience
- Six months of clerical, customer service or equivalent experience
- Completion of clerical or customer training program may be utilized in lieu of experience
- Ability to communicate effectively with patients, visitors and hospital staff
- Knowledge of hospital guest services policies and procedures
- Capability to maintain confidentiality following HIPAA and organizational policies
- Flexibility to work various shifts including nights, weekends and holidays
Job Qualifications
- High school graduate or equivalent clerical experience
- Six months of clerical, customer service or equivalent experience
- Completion of clerical or customer training program may be utilized in lieu of experience
- Ability to communicate effectively with patients, visitors and hospital staff
- Knowledge of hospital guest services policies and procedures
- Capability to maintain confidentiality following HIPAA and organizational policies
- Flexibility to work various shifts including nights, weekends and holidays
Job Duties
- Provides customer service and receptionist support, answering information telephone calls, greeting visitors and providing information and assistance
- Responds to inquiries and communicates information in accordance with established policies and procedures
- Provides room numbers to callers and visitors
- Generates and provides badges to visitors and maintains visitor logs
- Interacts and communicates with hospital staff, patients, visitors and external representatives in a customer responsiveness and courteous manner
- Makes routine and emergency announcements using intercom and radio paging system
- Responds appropriately to emergency situations and notifies appropriate personnel
- Transports and distributes records, documents and materials to other information desk and/or areas
- Maintains confidentiality in matters relating to patient, family, department and hospital information
- Monitors lobby and waiting room areas maintaining a clean, orderly and safe environment
- Performs data entry and typing tasks as required
- Provides coverage for relief and absences as required
- Demonstrates flexibility to work nights, weekends and holidays to provide continuous coverage
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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