Guest Services Bell/Valet attendant

Cary, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $11.00

Benefits

401(k)

401(k) matching

Dental Insurance

employee discount

Health Insurance

Paid Time Off

Referral program

Vision Insurance

Job Description

The Umstead Hotel and Spa is a luxurious, Forbes 5-Star rated establishment renowned for its exceptional service, serene environment, and commitment to guest satisfaction. Situated in a picturesque setting, this hotel and spa offers a harmonious blend of comfort and elegance to its guests. As a full-service luxury resort, The Umstead provides an array of amenities, including fine dining, spa treatments, and beautifully appointed accommodations. The hotel prides itself on creating memorable experiences by maintaining high standards of hospitality and personalized guest services.

This role as a Front Office Concierge and Valet attendant is essential in enhancing guest satisfaction thro... Show More

Job Requirements

Welcomes guests to the hotel with appropriate greeting
open hotel main doors and assist guest entering and leaving the property
assist guest with opening and closing vehicle doors
assist guests with loading and unloading luggage
acknowledge and greet guests within 60 seconds and provide fast, friendly service
communicate proper parking procedures to guests
tag guest vehicle keys with date, time, and name
able to effectively park and retrieve guests cars without causing damage
ensure that parked cars are locked and keys are stored safely or returned to owner
respond to guest requests for information about the hotel and its surroundings
arrange special services requested by guest such as taxi, Ecostyle or Uber
arrange fulfillment of guest services by working with Bell staff and Reception Agents
resolves guest related problems graciously and expeditiously while protecting interests of guests and hotel
give a fond farewell to all departing guests and thank them
communicates effectively with guests, colleagues, and supervisors
demonstrates teamwork by cooperating and assisting colleagues as needed
document and report all vehicle incidents like damages, accidents, thefts, missing articles
demonstrates working knowledge of all hotel services and facilities
uses appropriate approach to respond to negative comments and complaints and notifies Front Office Manager immediately
able to multi-task and work in a fast-paced environment
able to stand long periods
fulfill special requests or needs of guests such as room deliveries or shoe shine
assist other departments when necessary
drive and park guest cars
flexible schedule with availability for all shifts including weekends and holidays
adheres to Forbes 5-Star standards and hotel policies at all times

Job Qualifications

Valid driver’s license and clean driving record
ability to stand during entire shift
professional appearance and attitude at all times according to hotel quality standards
ability to lift 60 lbs
excellent communication and interpersonal skills
demonstrated ability to work in a fast-paced environment
knowledge of hotel services and facilities
strong problem-solving skills
willingness to work flexible schedules including nights, weekends, and holidays
commitment to guest privacy and confidentiality

Job Duties

Welcome guests to the hotel with appropriate greeting
open hotel main doors and assist guest entering and leaving the property
assist guest with opening and closing vehicle doors
assist guests with loading and unloading luggage
acknowledge and greet guests within 60 seconds and provide fast, friendly service
communicate proper parking procedures to guests
tag guest vehicle keys with date, time, and name
park and retrieve guest cars safely without causing damage
ensure that parked cars are locked and keys secured or returned to owner
respond to guest requests for information about the hotel and surroundings
arrange special services requested by guests such as taxi or Uber
coordinate guest services with Bell staff and Reception Agents
resolve guest related problems graciously and expeditiously
give a fond farewell to departing guests and thank them
communicate effectively with guests, colleagues, and supervisors
demonstrate teamwork by cooperating with colleagues
document and report all vehicle incidents
use the appropriate approach to respond to negative comments or complaints and notify Front Office Manager immediately
multi-task in a fast-paced environment
stand for long periods
fulfill special guest requests such as room deliveries
assist other departments as needed
drive and park guest cars
work flexible schedules including weekends and holidays
adhere to Forbes 5-Star standards and hotel policies at all times

Job Location

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