Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
4 complimentary zoo tickets per year
Sick leave accrual
403(b) Retirement Plan
Free staff parking
Employee assistance program
Job Description
Woodland Park Zoo, located in Seattle, Washington, is a renowned zoological park that attracts more than 1.3 million visitors annually. Dedicated to connecting people with wildlife, the zoo's mission is to save wildlife and inspire everyone to prioritize conservation in their lives. They provide educational and engaging opportunities that emphasize the importance of endangered species and their habitats. As a leader in the zoo and wildlife community, Woodland Park Zoo fosters a dynamic and inclusive environment where employees, volunteers, and visitors alike work together to support conservation efforts and create memorable experiences.
The Seasonal Part-Time Guest Services Attendant positio... Show More
The Seasonal Part-Time Guest Services Attendant positio... Show More
Job Requirements
- Must have one year certificate from an accredited college or technical school
- or one to two years of guest/customer service experience
- must have strong cash handling skills
- ability to work a seasonal, non-standard/flexible schedule including weekends, evenings, holidays, and special events
- must live and work in Washington State
- must be at least 18 years old
Job Qualifications
- One year certificate from an accredited college or technical school
- or one to two years of guest/customer service experience
- or an equivalent combination of education and experience
- Have strong cash handling skills
- Ability to work a seasonal, non-standard/flexible schedule, which may include weekends, evenings, holidays, and during special events
- Ability to speak a language in addition to English is preferred
- Successful applicants must live and work in Washington State to perform this role
- Applicants must be at least 18 years old
Job Duties
- Perform day-to-day operations of on-grounds paid experience locations such as greeting and directing visitors, assisting guests with questions or complaints, promoting and selling zoo products and experiences, and maintaining an appropriate work area
- Provide information to the public in person or on the phone, including but not limited to zoo hours, prices/fees, regulations, programs, exhibits, special events, classes, directions, lost and found items, and the zoo animals
- Provide on-grounds customer service presence
- Rectify visitor disputes, complaints, and issues or escalate to lead if appropriate
- Interact with and assist visitors of all ages
- expedite visitor entry, establish queuing lines, and help with crowd control in a customer friendly manner
- Operate cash registers or point of sales terminals including handling the exchange of payments, maintaining a cash drawer, and completing daily paperwork
- Facilitate operations of on-grounds paid experiences such as carousel, public animal encounters, and travelling exhibits
- Promote and sell zoo products and experiences
- Set-up, organize, and arrange any necessary equipment or program items
- Support zoo policies in a professional manner
- Ensure a safe environment for visitors, staff and volunteers
- monitor key areas and entrances and report safety concerns to a supervisor in a timely fashion
- Communicate on-site issues or ideas for improvements regarding customer service, personnel, policy or other related areas
- may be asked to participate in continuous improvement exercises for the unit
- Maintain all assigned workspaces by keeping them clean and organized
- Perform breaks if necessary and assists other Admissions units with related projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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