BEST Crowd Management logo

Guest Services - AT&T Stadium

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $14.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive pay
Career growth opportunities
Training and development programs
flexible scheduling options
Positive work environment

Job Description

BEST Crowd Management is a reputable company specializing in providing professional crowd management and guest services for large-scale events and venues. The company is part of GardaWorld, a global leader in security services, ensuring high standards of safety, professionalism, and customer service across all their projects. With a strong presence at AT&T Stadium, one of the most iconic sports and entertainment venues in the United States, BEST Crowd Management offers outstanding opportunities for individuals looking to contribute to memorable and safe event experiences. The company prides itself on creating a positive work environment that embraces diversity and inclusion, promotes career growth, and supports continuous development for its employees.

Joining BEST Crowd Management as a Guest Services Staff member at AT&T Stadium means becoming an integral part of a dynamic team dedicated to delivering exceptional customer experiences. The role is part-time and offers competitive pay of $14 per hour, perfect for those seeking flexible work schedules. As a Guest Services team member, your primary responsibility is to warmly welcome and assist guests attending events, ensuring their comfort, safety, and satisfaction throughout the event. This role demands enthusiasm, reliability, and excellent interpersonal skills to engage effectively with a diverse group of attendees. You will play a key role in managing event setup, maintaining cleanliness and orderliness of the venue, answering guest inquiries, and addressing any concerns with professionalism and quick problem-solving abilities.

Moreover, the position requires collaboration with a variety of event staff, vendors, and colleagues to facilitate smooth event operations and crowd management when necessary. Physical stamina and the ability to work in a fast-paced, high-pressure environment are essential. The company offers training and development programs to enhance your guest service skills and prepare you for potential advancement within BEST Crowd Management. This part-time position is ideal for individuals interested in the hospitality and event management fields, offering valuable experience in a large, bustling venue environment. At BEST Crowd Management, you are not only providing service but helping create lasting memories for attendees while ensuring a safe and organized event experience. The company is committed to equal employment opportunities and upholds strong nondiscrimination policies in all employment practices.

Job Requirements

  • Be at least 18 years old
  • Hold a high school diploma or equivalent
  • Previous experience in customer service, hospitality, or event-related roles is advantageous
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Flexibility to work evenings, weekends, and holidays
  • Physical stamina to stand, walk, and engage in physical activities for extended periods
  • Demonstrated reliability, punctuality, and a strong work ethic

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service, hospitality, or event-related roles is advantageous
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations
  • Flexibility to work evenings, weekends, and holidays
  • Physical stamina to stand, walk, and engage in physical activities for extended periods
  • Demonstrated reliability, punctuality, and a strong work ethic

Job Duties

  • Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs
  • Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned
  • Monitor event areas to ensure cleanliness, organization, and compliance with venue policies
  • Answer questions and provide information about the event, facilities, and amenities to guests
  • Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits
  • Address guest inquiries, complaints, or issues promptly and professionally
  • Collaborate with event staff, vendors, and team members to ensure smooth event operations
  • Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees
  • Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence

Job Criteria

Experience

Mid Level (3-7 years)


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