Guest Services Associate

ZMC Hotels is a dynamic hotel management company with over forty years of experience in the hospitality industry. Managing a diverse portfolio of thriving properties across 17 states, ZMC Hotels has established a strong reputation for its dedication to both guests and employees. The company’s philosophy revolves around reinvesting in their properties and local communities, ensuring sustained growth and service quality. With a focus on creativity, enthusiasm, and leadership, ZMC Hotels seeks employees who share their passion for hospitality and are committed to optimizing the guest experience. They offer a wide range of career opportunities, from seasonal work to full-time positions, designed to meet the needs of newcomers, seasoned professionals, and college students alike. ZMC Hotels is known for providing excellent benefits, upward mobility, and a work environment that is both fast-paced and supportive.

The Front Desk Team Lead role at ZMC Hotels is designed for individuals who thrive in fast, fun, and friendly environments. This position requires checking in guests during peak hours with a warm, customer service-focused smile and maintaining a positive attitude throughout their shifts. The Front Desk Team Lead plays a crucial role in ensuring guests have seamless, enjoyable stays by addressing their questions and concerns promptly and with courtesy. Working alongside an awesome hospitality team, this role offers the chance to grow and develop customer service and leadership skills. Shifts are 8 hours long and vary between morning, afternoon, and overnight hours, promoting flexibility and work-life balance.

In this role, the candidate will be responsible for ensuring efficient and courteous service to all guests, supervising bell staff, following up on guest concerns, and maintaining room inventory to optimize revenue while keeping guest satisfaction high. ZMC Hotels values organized, communicative, and knowledgeable individuals who can excel both as team players and team leaders. The position offers competitive hourly pay ranging from $13.00 to $14.75, with a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, employee discounts, referral bonuses, and more. Whether you are building a career in hospitality or seeking seasonal work, the Front Desk Team Lead position at ZMC Hotels is an excellent opportunity to join a respected company with a strong community and growth focus.