Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,600.00 - $49,400.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
flexible scheduling
Job Description
Westin Woodlands is a renowned luxury hotel known for its commitment to providing exceptional guest experiences and superior hospitality services. As part of the Marriott International family, Westin Woodlands embraces the ethos of combining comfort, innovative service, and memorable stays for every guest who walks through its doors. The hotel boasts elegant accommodations, fine dining, and a variety of amenities designed to cater to both business and leisure travelers. This establishment is deeply invested in the professional growth of its staff, offering a supportive work environment that values teamwork, leadership, and continuous improvement. The focus is on delivering upscale hospitality... Show More
Job Requirements
- Minimum of one-year supervisory experience in a high-volume setting preferred
- Previous hospitality experience in a Four Diamond quality organization preferred
- Previous experience with Windows, Office, and property management systems highly desirable
- Must be able to understand, speak, read, and write in the basic English language
- Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form
- Demonstrate ability to compute basic arithmetic
- Must be available to work varied shifts and flexible schedules including nights, weekends, and holidays
- Understand luxury guest services and manners both verbal and attire
Job Qualifications
- Minimum of one-year supervisory experience in a high-volume setting preferred
- Previous hospitality experience in a Four Diamond quality organization preferred
- Previous experience with Windows, Office, and property management systems highly desirable
- Must be able to understand, speak, read, and write in the basic English language
- Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form
- Demonstrate ability to compute basic arithmetic
- Must be available to work varied shifts and flexible schedules including nights, weekends, and holidays
- Understand luxury guest services and manners both verbal and attire
Job Duties
- Assist with the day-to-day management of the front office operations
- Demonstrate the ability to effectively interact, coordinate, and communicate through daily pre-shift meetings with all team members of high-guest impact areas
- Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, and scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
- Implement tracking system for keys and vehicles at the Valet Station, reducing instances of lost or misplaced items
- Manage the daily operations of a busy Valet Service for optimal efficiency and customer satisfaction
- Promote and successfully track departmental and organizational initiatives e.g. upselling programs, CoralTree Delivers Program, etc
- Ensure front desk agents properly complete the required checklist items at the end of each shift
- Maintain and successfully execute departmental and hotel policies including but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc
- Approach internal and external guest opportunities with a sense of heartfelt care and urgency
- provide prompt follow-up to ensure 100% guest satisfaction
- Ensure that sufficient staffing is present to meet the daily business demands
- Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
- Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
- Assist the Director of Front Office to recruit, hire, train, and successfully support and manage the talent of all new and existing team members for the related department
Job Location
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