Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $72,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Comprehensive benefits package
Travel Discounts
Complimentary dry cleaning
Complimentary employee meals
Energizing employee culture
Learning and Development Programs
Inclusive and diverse employee engagement events
Job Description
Four Seasons Hotels and Resorts is a global leader in luxury hospitality, renowned for its commitment to exceptional service, elegance, and memorable guest experiences. Founded in 1960, this prestigious company operates numerous properties worldwide, each offering a unique blend of local culture and refined luxury, catering to discerning travelers. The Four Seasons brand is synonymous with excellence, innovation, and a genuine focus on guest satisfaction, creating environments where guests feel welcomed and valued. Beyond its dedication to guests, Four Seasons places a strong emphasis on fostering an exceptional work environment for its employees, known for its inclusive culture and comprehensive... Show More
Job Requirements
- High school diploma or equivalent
- at least 2-3 years of experience in guest services or hotel management
- valid Illinois Driver's License
- excellent communication skills
- ability to handle guest complaints professionally
- strong organizational and leadership skills
- proficiency in hotel software such as Opera and Golden
- capable of working flexible hours including weekends, holidays, and evenings
- ability to work under pressure
- commitment to delivering exceptional guest experiences
Job Qualifications
- At least 2-3 years of relevant work experience in a similar position
- strong business acumen and strategic thinking skills
- excellent communication and interpersonal skills
- ability to work independently and under pressure in a fast-paced environment
- good team spirit and multi-tasking abilities
- valid Illinois Driver's License and capable of driving vehicles
Job Duties
- Trains and schedules the Guest Service Team
- supervises day-to-day performance of the staff
- coaches staff to achieve benchmark standards
- handles all guest interactions with highest level of hospitality and professionalism
- resolves customer complaints
- assists customers with inquiries regarding hotel services, operations, events, and directions
- supports Front Office Manager and ensures team is knowledgeable about local city activities
- maintains updated desk collateral and information on local attractions
- establishes procedures to process packages, messages, and mail accurately and timely
- works harmoniously with co-workers and supervisors
- coordinates with Front Desk, Concierge, Reservations, Sales and Security to ensure smooth guest arrivals and departures
- stores and retrieves guest luggage and packages
- utilizes software programs for inputting special arrangements and billing
- delegates duties and responsibilities while ensuring standards and safety are maintained
- supports training initiatives and collaborates with Training Manager and departmental trainers
- ensures employees understand all policies, rules, and behaviors
- assists in developing Guest Services Agents to be multi-skilled
- provides hands-on supervision and performance feedback
- monitors employee morale
- conducts annual performance reviews and communicates company principles and values
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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