Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,013.49 - $69,799.65
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
HSA options
HRA options
FSA options
401k Retirement Plan
Life insurance
Disability Coverage
critical illness insurance
Employee assistance program
Paid parental leave
employee discount
Admission to Meow Wolf attractions
Job Description
Meow Wolf is an innovative arts and entertainment company that specializes in creating immersive and interactive experiences designed to inspire creativity and transform the way people engage with art and storytelling. Founded with an ethos of collaborative creativity and radical inclusion, Meow Wolf has grown into a dynamic organization offering unique, mind-expanding environments that merge narrative, technology, and hands-on exploration. As a leading creative company, Meow Wolf's mission is to open portals of possibility, celebrating individuality and the power of imagination to make a positive difference in the world. They foster a work culture deeply rooted in values such as... Show More
Job Requirements
- Currently authorized to work in the United States on a full-time basis
- Minimum 3 years supervisory experience in guest services or a related field
- Excellent customer service skills
- CPR, AED, and first aid certification for adults, children, and infants
- Ability to work flexible schedules including evenings, weekends, and holidays
- Prior experience with ticketing software and point-of-sale systems
- Must be at least 21 years old
Job Qualifications
- Minimum 3 years supervisory experience in guest services, box office, food and beverage, front of house or similar position
- Excellent customer service skills with internal and external clients, vendors and employees
- Prior box office or ticket office experience
- Prior food and beverage experience
- Adult + child + infant CPR, AED, and first aid certification
- Bilingual, especially but not limited to English and Spanish preferred
- Prior experience with visual merchandising
- Excellent communication skills
- Ability to lead and manage staff
- Demonstrates good judgment in difficult and complicated management situations
- Ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel
- Follow and enforce safety rules
- Effectively delegate responsibilities and maximize resources
- Adaptable to changes in a fast-paced work environment
- Strong service skills and a welcoming demeanor
- Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
- Hands-on experience with ticketing software and point-of-sale systems
- Strong guest service skills and a welcoming demeanor required
- An interest in the arts
- Must be 21 years of age or older
Job Duties
- Supports a culture of performance and feedback by coaching on the spot and elevating areas of concern to management
- Supports appropriate staffing of work center by participating in hiring activities and providing feedback on candidates
- Trains staff on best practices and standards including guest services, quality control, safety (regulatory and internal)
- Assists with addressing call-outs/modifications to daily schedules as needed
- Ability to perform any functional role within the Guest Services department
- Prioritizes guest-facing interaction
- Assists with any guest or employee-related issues in a professional manner
- Communicates day-to-day activities and programming to the Guest Service Leads and Associates
- Creates and publishes weekly schedules for the Guest Services team using labor reports and other tools to ensure operating efficiency
- Assists with administrative tasks as needed, including inventory management and other duties as requested by Guest Services Manager
- May fulfill Manager on Duty responsibilities once individual demonstrates proficiency in role and fluency of building operations
- Responds to injuries and emergencies appropriately
- Maintains high standards of organization and cleanliness at all times to maintain a pleasant guest environment
- Cross-trains into other areas as required
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Popular Cities