Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.75 - $19.50
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
employee wellness program
Job Description
The Heathman Hotel is a distinguished boutique hotel located in Portland, Oregon's vibrant cultural district. Established in 1927, the Heathman has become a beloved landmark celebrated for its unique atmosphere that blends cultured comfort with artistic inspiration. The hotel has been a creative haven for artists, thinkers, dreamers, and doers, making it a magnetic destination for global citizens seeking refined hospitality combined with a rich sense of place. Managed by Aparium Hotels, a company founded in 2011, the Heathman is part of a portfolio of lifestyle hotels dedicated to capturing the unique soul and character of each community it serves.... Show More
Job Requirements
- Minimum of two (2) years of experience in guest/customer service for luxury goods or services
- Professional proficiency of the English language in reading, writing and verbal communication
- Valid driver's license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- Ability to lift up to 25 lbs. for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
- Ability to work vary shifts, that may include days, nights, weekends and holidays
- Passion for the people, place, and culture of our community
Job Qualifications
- Minimum of two (2) years of experience in guest/customer service for luxury goods or services
- Professional proficiency of the English language in reading, writing and verbal communication
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- Ability to lift up to 25 lbs. for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
- Ability to work vary shifts, that may include days, nights, weekends and holidays
- Passion for the people, place, and culture of our community
Job Duties
- Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism
- Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory
- Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
- You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
- Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment, you adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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