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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $25.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid vacation
Seattle paid sick and safe time
401(k) retirement plan with employer match
Strong sense of belonging through diversity equity and inclusion
competitive hourly wage
Job Description
Populus Seattle, managed by Aparium Hotel Group, is a distinctive boutique hotel nestled in the heart of Seattle's historic Pioneer Square. This 120-room hotel is housed within the iconic Manufacturers Exchange Building, a structure rich with history dating back to 1907. The hotel uniquely blends the architectural heritage of sturdy brick and heavy timber with contemporary design elements evoking the lush ambiance of a Pacific Northwest rainforest. Populus Seattle is not just a place to stay; it is a vibrant part of the community, offering Seattle's first rooftop bar, a signature restaurant, and fostering strong local connections through its activated... Show More
Job Requirements
- Minimum of two years of experience in guest or customer service for luxury goods or services
- Professional proficiency in English reading writing and verbal communication
- Intermediate skills in Microsoft Excel and Word
- Ability to lift up to 25 lbs
- Ability to push a bell cart with up to 100 lbs
- Availability to work shifts including weekends and holidays
- Passion for the people place and culture of our community
Job Qualifications
- Passion for the people place and culture of our community
- Minimum of two years of experience in guest customer service for luxury goods or services or comparable combination of education and experience
- Professional proficiency of the English language in reading writing and verbal communication
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- Ability to lift up to 25 lbs for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs
- Ability to work shifts including weekends and holidays
Job Duties
- Demonstrate passion and genuine care for all aspects of a guest's experience handling all interactions with the highest level of hospitality and professionalism
- Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details an inviting arrival recommendation of local experiences and seamless departure ascertaining satisfaction throughout and adjusting as necessary
- Accommodate special requests whenever possible even if it requires breaking protocol for the benefit of the guest as our service style and standards are a guide to help you use sound judgment
- Serve as the tour guide for all hotel experiences a guest may encounter following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory
- Demonstrate mastery of the hotel's systems to ensure accurate information is input updated and utilized to respond through a variety of guest communication channels from pre-arrival to post-departure
- You are fanatical about the details of each guest ensuring that all requests are delivered and no aspects are overlooked to deliver a seamless experience
- Always prioritize the guest's satisfaction adjusting your actions and behaviors to support what the guest needs at any given moment You adjust easily and do not hesitate to wear a variety of hats to support the experience acting as bellman valet or greeter as the situation demands
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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