Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Training and Development
Diversity and inclusion initiatives
Job Description
Surety Hotel, managed by Aparium Hotel Group, is a distinguished and innovative hospitality brand that transcends traditional hospitality norms. Founded in 2011, Aparium Hotel Group has rapidly grown into a sophisticated hotel brand that seamlessly blends the operational efficiency of large hospitality companies with the intimate charm of boutique hotels. This unique approach allows Aparium to cater primarily to bustling yet smaller markets, creating a distinctive experience that balances high professionalism with authentic hospitality. The Surety Hotel is a reflection of Aparium’s vision to build establishments that are not only comfortable and luxurious but also culturally rich and locally immersive.... Show More
Job Requirements
- passion for the people, place, and culture of our community
- minimum of two years of experience in guest/customer service for luxury goods or services or comparable combination of education and experience
- professional proficiency of the English language in reading, writing and verbal communication
- intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- ability to lift up to 25 lbs for handling guest luggage
- ability to push a bell cart with guest luggage that may contain up to 100 lbs
- ability to work vary shifts, that may include days, nights, weekends and holidays
Job Qualifications
- minimum of two years of experience in guest/customer service for luxury goods or services or comparable combination of education and experience
- professional proficiency of the English language in reading, writing and verbal communication
- intermediate skills in Microsoft Excel and Word
Job Duties
- demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism
- own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest
- serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory
- demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
- be fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
- always prioritize the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment, acting as bellman, valet, or greeter as the situation demands
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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