Guest Services Ambassador - Part Time

Des Moines, IA, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Benefits

competitive pay

Employee Discounts

Training and development opportunities

Supportive and inclusive work environment

opportunities for career growth

employee recognition programs

flexible scheduling

Job Description

Surety Hotel is part of Aparium Hotel Group, a dynamic hospitality company founded in 2011. Aparium has quickly established itself as a unique hotel brand that blends the operational expertise of large hospitality corporations with the personal charm and distinctive character of boutique hotels. Their properties are typically located in bustling yet smaller markets, where they bring a fresh and thoughtful approach to hospitality. The Surety Hotel in Des Moines, IA, embodies this vision by offering guests a sophisticated experience that feels both welcoming and special. The hotel prides itself on creating a compelling atmosphere where business travelers and leisure... Show More

Job Requirements

High school diploma or equivalent
Minimum of two years experience in guest/customer service for luxury goods or services
Professional proficiency in English language reading, writing and verbal communication
Intermediate computer skills including Microsoft Excel and Word
Physical ability to lift up to 25 lbs. and push a bell cart with up to 100 lbs.
Flexibility to work varying shifts including days, nights, weekends and holidays

Job Qualifications

Passion for the people, place, and culture of our community
Minimum of two (2) years of experience in guest/customer service for luxury goods or services
Professional proficiency of the English language in reading, writing and verbal communication
Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
Ability to lift up to 25 lbs. for handling guest luggage
Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
Ability to work varying shifts, including days, nights, weekends and holidays

Job Duties

Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism
Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory
Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment, you adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
Demonstrate expert knowledge of the position's service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Service Manager to improve upon the services offered to our guests
Collaborate effectively with co-workers and other departments to ensure guest needs are met, you work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback
Seize any opportunity to go beyond the expectations of the position to assist with a guest's needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager
Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws, the hotel and company are a smoke-free, drug-free facility, and equal opportunity employer

Job Location

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