Guest Services Ambassador

BayCare is a prominent healthcare network and one of the largest employers in the Tampa Bay area. It includes 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and a vast network of physicians. With more than 30,000 team members supporting its mission, BayCare promotes a forward-thinking philosophy grounded in trust, dignity, respect, responsibility, and clinical excellence. The organization is committed to providing compassionate, high-quality care to the community it serves, making it a trusted and respected name within the healthcare sector. BayCare’s comprehensive healthcare services ensure that patients receive both exceptional medical treatment and outstanding service in a supportive environment.

BayCare is currently seeking a dedicated Guest Services Ambassador to join the Medical Group Team at the Bloomingdale Health Hub in Valrico, Florida. This full-time position is integral in delivering an outstanding customer service experience, functioning as the guest’s liaison for all assigned services. The role involves working various shifts Monday through Saturday with occasional weekend duties but no on-call responsibilities. The ideal candidate is passionate about hospitality and patient advocacy, ensuring that every patient, client, visitor, and patron has a positive experience while utilizing the health-related and retail services offered by the facility.

The Guest Services Ambassador acts as a vital advocate for patients, consistently communicating with patients, visitors, health system leaders, staff members, medical office personnel, and referring physicians. This role requires advanced computer proficiency across several applications such as reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management. The Ambassador must be capable of managing and resolving issues effectively, recognizing when to escalate matters to facility leadership or management.

BayCare not only prides itself on delivering exceptional care but also on supporting its employees with comprehensive benefits. Employees enjoy medical benefits including health, dental, and vision coverage, a 401(k) retirement plan with company matching and additional contributions, paid time off, tuition reimbursement, and opportunities for career growth with extensive training and mentorship. Team members can also benefit from community discounts and participate in annual performance appraisals and team bonus awards. Joining BayCare means becoming part of an outstanding team culture dedicated to making a difference in the lives of both patients and staff. The organization encourages a work environment that fosters respect, responsibility, and ongoing professional development, making it an excellent place to build a meaningful and rewarding career in healthcare support services.