Guest Services Ambassador

Populus Seattle is a distinguished boutique hotel situated in the historic Pioneer Square district of Seattle. Housed in the Manufacturers Exchange Building constructed in 1907, this hotel integrates the rich heritage of its architecture with the vibrant community around it. Populus Seattle stands out as a landmark adaptive reuse development, featuring 120 rooms and amenities such as Pioneer Square's first rooftop bar and a signature restaurant. The hotel embodies the spirit of the Pacific Northwest through its thoughtful design, which evokes the ambiance of a rainforest, and its strong connection to the local area. Managed by Aparium Hotel Group, a recognized leader in boutique hospitality since 2011, Populus provides an environment that values individuals and celebrates diversity, equity, and inclusion.

The Guest Services Ambassador role at Populus Seattle is a dynamic and engaging position focused on delivering unparalleled hospitality. Unlike traditional front desk roles, this position is about genuinely owning the guest experience from start to finish. Ambassadors are the heart of personalized service, acting as hosts who manage special requests, guide visitors through the hotel and its offerings, and anticipate guest needs with warmth and professionalism. This role blends hospitality with community knowledge, making each guest feel welcomed and cared for. The Ambassador often steps into multiple roles such as bellman, valet, or tour guide, responding swiftly to guest needs and fostering memorable experiences. With a strong emphasis on attention to detail, guest satisfaction, and seamless coordination with other hotel departments, this position offers an opportunity to contribute meaningfully to the hotel’s reputation for excellence.

This full-time (seasonal) and part-time (non-seasonal) role offers a competitive hourly wage of $25.00, alongside generous benefits including paid vacation, sick and safe time, holidays, medical, dental, vision, and pet insurance based on employment status, a 401(k) retirement plan with employer matching, and paid time off to volunteer in the community. The role requires passion for the local culture, professional communication skills, and the physical ability to manage luggage handling. Guests of Populus Seattle rely on Ambassadors to create personal connections and provide service that goes beyond expectations, fostering a strong sense of belonging and community engagement throughout their stay. Being part of Aparium Hotel Group means joining a company dedicated to crafting distinct hospitality experiences fueled by the poetics of their surroundings, ensuring each hotel is a unique reflection of its city and a welcoming place for guests and employees alike.