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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $25.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid vacation
Seattle paid sick and safe time
Holidays
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
401(k) retirement plan with employer match
Paid time off to volunteer
Diversity, equity, and inclusion
Job Description
Populus Seattle is a distinguished boutique hotel situated in the historic Pioneer Square district of Seattle. Housed in the Manufacturers Exchange Building constructed in 1907, this hotel integrates the rich heritage of its architecture with the vibrant community around it. Populus Seattle stands out as a landmark adaptive reuse development, featuring 120 rooms and amenities such as Pioneer Square's first rooftop bar and a signature restaurant. The hotel embodies the spirit of the Pacific Northwest through its thoughtful design, which evokes the ambiance of a rainforest, and its strong connection to the local area. Managed by Aparium Hotel Group, a... Show More
Job Requirements
- Passion for the people, place, and culture of our community
- Minimum of two (2) years of experience in guest/customer service for luxury goods or services or comparable combination of education and experience
- Professional proficiency of the English language in reading, writing and verbal communication
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- Ability to lift up to 25 lbs. for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
- Ability to work shifts: AM (7:00am-3:30pm) and PM (3:00-11:30pm), that may include weekends and holidays
Job Qualifications
- Passion for the people, place, and culture of our community
- Minimum of two (2) years of experience in guest/customer service for luxury goods or services or comparable combination of education and experience
- Professional proficiency of the English language in reading, writing and verbal communication
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
Job Duties
- Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism
- Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory
- Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
- Fanatical about the details of each guest, ensuring that all requests are delivered and no aspects are overlooked to deliver a seamless experience
- Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment
- Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
- Demonstrate expert knowledge of the position's service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Services Manager to improve upon the services offered to our guests
- Collaborate effectively with co-workers and other departments to ensure guest needs are met, work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback
- Seize any opportunity to go beyond the expectations of the position to assist with a guest's needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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