Guest Services Agent (Full Time)

Loveland, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $34,643.69 - $38,825.64

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) matching

Wellness Support

life and disability coverage

tuition aid

Travel and lodging perks

Job Description

Stonebridge Hospitality is a reputable hotel management company known for delivering exceptional hospitality services across its network of upscale and midscale hotels. With a commitment to quality guest experiences and operational excellence, Stonebridge fosters a welcoming environment for both its guests and employees. The company upholds diversity, equal opportunity employment, and career growth, making it a preferred employer in the hospitality sector.

Located in Loveland, Colorado, Stonebridge is currently seeking a dedicated Guest Service Agent to join their team. This role is vital as the primary contact for guests throughout their stay, ensuring smooth and welcoming interactions from check-in ... Show More

Job Requirements

One year certificate from college or technical school
Three to six months related experience and/or training
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to speak English fluently
Ability to interpret and perform basic computer and POS system functions

Job Qualifications

One year certificate from college or technical school
Three to six months related experience and/or training
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to speak English fluently
Ability to interpret and perform basic computer and POS system functions
Demonstrates accuracy and thoroughness
Provides the best possible service to clients and customers
Meets or exceeds productivity standards
Responds to requests for service and assistance
Demonstrates the desire and ability to provide high-quality service
Takes responsibility for own actions
Performs work independently

Job Duties

Operate the front desk according to standard operating procedures and with exceptional guest service
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures
Check registration (folio) cards for completeness, accuracy, and legibility
Maintain accurate cash sheet and responsible for cash drawer balancing
Operate the switchboard and disperse calls as required by your shift, take guest messages and faxes with accuracy
Know emergency procedures and how to respond
Never say a guest's room number out loud
Be knowledgeable of hotel promotions
Know room rate and amenities of the rooms to inform guests
Keep lobby and office area clean at all times
Set wake-up calls as dictated by your shift
Prepare room status sheet for housekeeping and update housekeeping on rooms available
Take and confirm credit cards for validity and acceptability
Lock and secure area if leaving the front desk
Create incident reports for guest injuries/issues when required
Answer all calls within three rings in a scripted manner
Take and record reservations with accuracy and confirm as requested
Resolve guest complaints
Maintain high standards of personal appearance and grooming

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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