Guest Services Agent

Syracuse, NY, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $17.00 - $20.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Discounted spa services and retail items

401K with company match

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Employee assistance program

Paid Time Off

Holiday pay

career advancement

Anniversary Program

Work performance incentives

Job Description

Mirbeau is a renowned, family-owned hospitality company with over 25 years of experience delivering award-winning service rooted in wellness, care, and excellence. Recognized by Forbes for its outstanding standards, Mirbeau prides itself on creating a workplace culture where employees feel supported, respected, and empowered to grow professionally and personally. Health, balance, and well-being form the foundation of the company’s values, reflected in every aspect of its operations and guest interactions. As a leading company in the hospitality sector, Mirbeau operates luxury resorts and spas that blend comfort with a focus on holistic guest experiences, ensuring every visitor feels valued and cared for.

The Guest Services Agent at Mirbeau plays a pivotal role in crafting seamless, personalized, and memorable experiences for guests. This frontline position demands a charismatic, energetic, and articulate individual capable of managing multiple responsibilities under pressure while maintaining composure and professionalism. Responsibilities include warmly welcoming guests, managing check-ins and check-outs efficiently, answering inquiries, and ensuring the fulfillment of special requests with meticulous attention to detail. The role requires exceptional communication and organizational skills, a passion for hospitality, and an unwavering commitment to service excellence. Guest Services Agents collaborate closely with departments such as Housekeeping, Food & Beverage, and Spa to maintain operational alignment and deliver consistent, high-quality service that meets Forbes and Mirbeau standards.

This is a part-time or full-time hourly position with a competitive pay rate ranging from $17.00 to $20.00 per hour. The position offers the chance to grow within a company that values professionalism and fosters an environment of respect, teamwork, and advancement. Beyond core duties, Guest Services Agents are encouraged to contribute to team communication improvements and uphold the resort's culture of excellence by reflecting warmth, attentiveness, and professionalism in every guest interaction. Mirbeau supports its employees with comprehensive benefits and employee incentives, all aimed at enriching the work experience and promoting career development. This role is ideal for individuals who thrive in a dynamic guest-facing environment and are eager to make a lasting impression as ambassadors of the Mirbeau brand.

Job Requirements

high school diploma or equivalent
previous experience in hospitality or customer service preferred
ability to work flexible hours including evenings, weekends, and holidays
excellent communication and interpersonal skills
proficiency with property management and reservation software preferred
ability to multitask and remain calm under pressure
strong organizational skills and attention to detail
professional appearance and demeanor
physical ability to stand for long periods
reliable and punctual
commitment to upholding company standards and policies

Job Qualifications

previous experience in hotel, resort, or spa operations, with a strong understanding of front office procedures and guest service standards
experience with Property Management Systems (PMS) and hotel-related software highly valued
background in customer service or hospitality roles strongly preferred
strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
ability to multitask under pressure while remaining composed and focused
proficiency in computer systems, including handling reservations, guest inquiries, and administrative tasks accurately
genuine passion for hospitality and commitment to creating warm, thoughtful, and memorable guest experiences
polished, professional appearance in line with elevated hospitality standards
naturally pleasant, charismatic, and welcoming demeanor, with the ability to build trust and put guests at ease
calm, confident presence with the ability to handle guest interactions with empathy and professionalism
strong verbal and written communication skills, with the ability to convey information clearly, tactfully, and effectively
ability to engage courteously and collaboratively with guests, staff, and leadership at all levels
ability to stand for extended periods while maintaining energy, focus, and professionalism
physical stamina to thrive in a dynamic, guest-facing environment

Job Duties

deliver exceptional service and ensure high guest satisfaction by following Forbes and Mirbeau standards
provide a warm, professional welcome- greet, register, and check-in arriving guests, create key cards, and escort/direct guests to their rooms
assist departing guests with check-out, billing inquiries, and payment processing
respond promptly and courteously to guest questions, requests, and concerns- resolving issues with professionalism and care
promote resort amenities and services by staying informed on offerings, facilities, and hours of operation
verify daily arrivals, reservations, and room statuses, update pass-on logs, and communicate special requests to the appropriate teams
prepare pre-registrations, room changes, no-shows, and guest amenities in a timely manner
maintain accurate guest folios, posting charges promptly and coordinating with Spa and Food & Beverage for transfers
process payments, authorize credit cards, and complete daily cash handling, deposit logs, and reporting
perform shift checklists, drawer counts, guest deliveries, and amenities preparation
ensure the front desk and adjacent areas remain clean and organized at all times
maintain open communication with all departments to ensure operational alignment and seamless service
work closely with Housekeeping to confirm room status updates and coordinate timely turnovers
share important updates, incidents, and guest needs through pass-on logs and internal tools to support smooth shift transitions
attend scheduled meetings and contribute to team communication and improvement efforts
perform shift-specific duties such as printing expected departures report, reviewing arrivals for AM shift, printing credit manager's report, preparing for Night Audit, and confirming next-day readiness for PM shift
follow all resort policies, procedures, and safety protocols, including security of guest valuables
maintain a neat, professional appearance and arrive prepared and on time for scheduled shifts
uphold Mirbeau's culture of excellence by ensuring every guest interaction reflects warmth, attentiveness, and professionalism
perform additional duties as assigned