Guest Services Agent

Mirbeau is a prestigious, family-owned hospitality company with over 25 years of experience delivering award-winning service that emphasizes wellness, care, and excellence. Operating in the luxury resort and spa industry, Mirbeau prides itself on being a Forbes-rated establishment that not only provides exceptional guest experiences but also fosters a supportive, respectful workplace where employees are encouraged to grow and thrive. The company places a strong focus on health, balance, and well-being, integrating these values deeply into both its guest services and workplace culture. Their commitment to delivering hospitality that makes every guest feel valued and cared for is reflected in every interaction, ensuring that guests leave with memorable experiences and a desire to return.

The Guest Services Agent role at Mirbeau is a vital position that involves close coordination with multiple departments to provide seamless, personalized service to all visitors. This role requires a charismatic and articulate individual with outstanding communication and organizational skills, capable of handling a dynamic workflow and remaining composed under pressure. The Guest Services Agent is the welcoming face of the resort, responsible for greeting guests warmly, managing check-ins and check-outs efficiently, answering inquiries, and ensuring special guest requests are handled meticulously according to Mirbeau’s high standards. This position is not only about operational tasks but also about embodying the spirit of hospitality that leaves every guest feeling appreciated and eager to return.

Key responsibilities include managing front desk operations such as verifying arrivals and reservations, maintaining accurate guest folios, processing payments, and coordinating with other departments like Housekeeping and Food & Beverage to enhance guest satisfaction. The role also requires maintaining open communication channels, performing shift-specific duties, and adhering strictly to resort policies, procedures, and safety protocols. With a pay rate ranging from $19.00 to $22.00 per hour, this position offers a competitive wage along with opportunities for career advancement within the company.

Mirbeau seeks a candidate who has previous experience in hotel, resort, or spa settings and is familiar with front office procedures and guest service standards. Proficiency in Property Management Systems and hotel software is highly advantageous. Beyond technical skills, the ideal candidate must demonstrate strong multitasking abilities, a polished professional appearance, and genuine passion for hospitality. The role demands physical stamina and a calm, confident presence that can handle guest interactions with empathy and professionalism while maintaining energy throughout the shift.

Joining Mirbeau means becoming part of a company that values its employees and offers comprehensive benefits including discounted spa services, 401K with company match, medical, dental, vision and life insurance plans, paid time off for both full-time and part-time employees, holiday pay, employee assistance programs, and performance incentives. These perks, combined with the company’s supportive culture and commitment to excellence, make Mirbeau a desirable employer for those looking to build a rewarding career in luxury hospitality.