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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $19.00 - $22.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Discounted spa services
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Holiday pay
Employee assistance program
Career advancement opportunities
Work performance incentives
Anniversary Program
Job Description
Mirbeau is a prestigious, family-owned hospitality company with over 25 years of experience delivering award-winning service that emphasizes wellness, care, and excellence. Operating in the luxury resort and spa industry, Mirbeau prides itself on being a Forbes-rated establishment that not only provides exceptional guest experiences but also fosters a supportive, respectful workplace where employees are encouraged to grow and thrive. The company places a strong focus on health, balance, and well-being, integrating these values deeply into both its guest services and workplace culture. Their commitment to delivering hospitality that makes every guest feel valued and cared for is reflected in... Show More
Job Requirements
- Previous experience in hotel, resort, or spa operations
- Knowledge of front office procedures
- Familiarity with Property Management Systems
- Strong organizational and multitasking skills
- Proficiency in computer reservation and administrative systems
- Excellent verbal and written communication
- Physical stamina to stand for long periods
- Ability to maintain professional appearance
- Ability to handle guest inquiries and concerns professionally
- Ability to work cooperatively with other departments
- Flexibility to perform shift-specific duties
- Commitment to uphold safety and resort policies
- Availability to work scheduled shifts on time
Job Qualifications
- Previous experience in hotel, resort, or spa operations with understanding of front office procedures and guest service standards
- Experience with Property Management Systems and hotel-related software
- Background in customer service or hospitality roles
- Strong organizational skills with attention to detail
- Ability to multitask under pressure while remaining composed
- Proficiency in computer systems for reservations and administrative tasks
- Genuine passion for hospitality and creating memorable guest experiences
- Polished professional appearance
- Charismatic and welcoming demeanor
- Calm and confident presence with empathy and professionalism in guest interactions
- Strong verbal and written communication skills
- Ability to engage courteously and collaboratively with guests, staff, and leadership
- Ability to stand for extended periods with physical stamina to thrive in guest-facing environment
Job Duties
- Deliver exceptional service and ensure high guest satisfaction by following Forbes and Mirbeau standards
- Provide a warm, professional welcome to guests, including greeting, registering, checking-in, creating key cards, and escorting guests
- Assist guests with check-out, billing inquiries, and payment processing
- Respond promptly and courteously to guest questions, requests, and concerns, resolving issues professionally
- Promote resort amenities and services by staying informed about offerings, facilities, and hours of operation
- Verify daily arrivals, reservations, and room statuses, update pass-on logs, and communicate special requests to appropriate teams
- Maintain accurate guest folios, post charges, coordinate with Spa and Food & Beverage for transfers
- Process payments, authorize credit cards, complete cash handling, deposit logs, and reporting
- Maintain open communication with all departments to ensure operational alignment and seamless service
- Work closely with Housekeeping to confirm room status and coordinate turnovers
- Attend scheduled meetings and contribute to team communication and improvement efforts
- Follow all resort policies, procedures, safety protocols, and maintain professional appearance and punctuality
- Perform shift-specific duties including preparing reports for shift transitions and night audit readiness
- Ensure the front desk and adjacent areas remain clean and organized at all times
- Perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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