Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedules
Career development opportunities
Job Description
HRI Hospitality is a distinguished hotel ownership and management company recognized for its innovative approach to revitalizing and managing hotel properties. With a legacy rooted in restoring historic properties to their former grandeur and spearheading new build projects, HRI Hospitality sets itself apart by blending tradition with modernity. Its portfolio spans a broad spectrum of hotel brands located in vibrant urban communities, making it a dynamic and exciting destination for both guests and employees alike. As a company, HRI Hospitality is deeply committed to delivering warm welcomes and creating unforgettable experiences for all its guests. This commitment extends to fostering... Show More
Job Requirements
- Minimum 18 years of age
- US work authorization required
- High school graduate or equivalent
- Minimum six months experience as a Guest Service Agent in a hotel or resort or comparable customer focused industry
- Minimum six months cash handling experience required
- Able to effectively communicate in English in both written and verbal form
- Must be able to clearly communicate in English with guests, visitors, management and coworkers both in person and by telephone
- Must be able to provide legible communication and directions
- Must be able to compute accurate mathematical calculations
- Ability to input and access data in computer
- Ability to understand guest inquiries and provide responses
- Ability to promote positive relations with all individuals who approach the Front Desk
- Ability to focus on guests' needs, remaining calm and courteous
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure of constant frequent arrivals and departures
- Ability to focus attention on details
- Ability to maintain confidentiality of all guests and hotel information
- Ability to ensure security of guest room access
- Ability to remain stationary at assigned post for extended periods of time
- Must meet grooming standards
- Ability to work cohesively with other departments and coworkers as part of a team
- Willingness to work varied shifts including weekends and holidays
Job Qualifications
- High school graduate or equivalent
- Minimum six months experience as a Guest Service Agent in a hotel or resort or comparable customer focused industry
- Minimum six months cash handling experience
- Ability to effectively communicate in English both written and verbal
- Strong interpersonal and customer service skills
- Capability to compute accurate mathematical calculations
- Proficient in computer data input and access
- Ability to understand guest inquiries and provide suitable responses
- Strong decision-making and problem-solving skills
- Ability to work well under pressure and in a fast-paced environment
- Ability to maintain confidentiality and ensure security of guest room access
- Capable of prioritizing, organizing and following up on tasks
- Willingness to work varied shifts including weekends and holidays
- Ability to work cohesively as part of a team
Job Duties
- Maintain complete knowledge at all times of all hotel features, services, hours of operation
- Maintain complete knowledge of all room types, numbers, layout, decor, appointments and location
- Maintain complete knowledge of all room rates, special packages and promotions
- Keep daily house count and expected arrivals/departures
- Monitor room availability status for any given day
- Keep updated on scheduled daily group activities
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures
- Obtain assigned bank and ensure accuracy of contracted monies and keep bank secure
- Meet with supervisor to review daily assignments and priorities
- Meet with departing Front Desk Agent to review business status and follow up items
- Access all functions of computer system according to established procedures and standards
- Set up work station with necessary supplies and maintain cleanliness throughout shift
- Answer department telephone within three rings using correct greeting and telephone etiquette
- Promote positive guest relations
- Accommodate all requests for information congenially
- Process all guest check ins according to established hotel requirements
- Confirm reservation in system and review all noted information
- Sell a room type as agreed upon for guests without a reservation
- Register guest in computer and generate a registration card
- Verify registration card information with guest and obtain back up information for guest credit or payment method
- Collect cash when designated
- Assign guest room
- Advise guest of messages, mail, faxes received for them
- Inform guest of room safe, mini bar key and room key procedures
- Issue parking passes, validate valet parking tickets and enter information in computer
- Communicate services and amenities included in packages
- Obtain proper identification for tax exempt guests and attach form to registration card
- Obtain guest signature for designated paperwork
- Obtain Bell Person to escort guest and transport luggage to room
- Maintain guest history files on all guests
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
- Set up accurate accounts for each guest according to their requirements
- File registration cards and vouchers
- Extend effort to obtain satisfactory alternative accommodations for guests when necessary
- Accommodate room changes expediently
- Handle guest complaints ensuring satisfaction
- Document all guest requests, complaints or problems immediately
- Notify designated personnel for resolving situations
- Follow up to ensure completion and guest satisfaction
- Take, record and relay messages accurately
- Distribute hotel personnel messages
- Offer detailed information on voice mail system
- Accept and record wakeup call requests
- Issue safe deposit boxes to guests and ensure key security
- Distribute all guest and department mail
- Monitor, send and distribute guest faxes
- Document and confirm reservations and cancellations
- Block rooms in computer and follow through on requirements
- Pre-register guests and prepare key packets
- Communicate pertinent guest information to departments
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies with Housekeeping
- Match bucket check to guest ledger report and report discrepancies
- Process all check outs according to hotel requirements
- Resolve late charges
- Present folio to guest and resolve disputed charges
- Settle guest accounts following Accounting procedures
- Retrieve guest room key from guest
- Request guest comments on stay
- Process express check outs
- Handle requests for late check outs
- Conduct group check ins and outs
- Assist all departments and executives with group, inventory and guest information
- File guest room keys and secure keys at Front Desk
- Adhere to all cashiering procedures
- Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges
- Make change for guests
- Cash guests' personal checks/travelers checks
- Post charges
- Settle room accounts
- Run closing reports
- Count bank at end of shift
- Complete designated cashier reports
- Balance receipts
- Drop receipts
- Secure bank
- Document pertinent information in log book
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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