Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Life insurance
Training and Development
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned for its innovation and leadership within the hospitality industry. The company dominates U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, and is rapidly expanding its presence across Europe, Latin America, and the Caribbean. With a portfolio boasting an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues, Highgate is a key player known for providing expert guidance throughout all stages of the hospitality property lifecycle. This encompasses planning, development, recapitalization, and disposition phases. Additionally, Highgate is distinguished... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Computer experience
- Ability to stand during entire shift
- Ability to exert up to 20 pounds of force occasionally
- Maintain warm and friendly demeanor
- Must be effective at listening and clarifying concerns
- Able to multitask and prioritize
- Attend all hotel required meetings and trainings
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and regulations
- Must handle problems effectively
- Must maintain confidentiality
- Must show initiative
- Ability to cross-train in other hotel related areas
- Flexible schedule and long hours sometimes required
Job Qualifications
- College course work in related field helpful
- Experience in a hotel or a related field preferred
- High school diploma or equivalent required
- Computer experience required
- Customer services experience preferred
- Flexible and long hours sometimes required
- Must be able to effectively communicate both verbally and written with all level of employees and guests
Job Duties
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards
- Maintain proper operation of the PBX console and ensure that all hotel standards are met
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms
- Review Front Office log and Trace File daily
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
- Follow all cash handling and credit policies
Job Location
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