Guest Services Agent

Aurora, CO, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $1.00

Benefits

Medical insurance

Dental Insurance

vision coverage

Paid Time Off

401(k) matching

Wellness Support

Life and Disability Insurance

Savings accounts

tuition aid

Travel and lodging perks

Job Description

Stonebridge is a respected hospitality company operating in the Cherry Creek area of Denver, Colorado. Recognized for its commitment to delivering exceptional guest experiences, Stonebridge manages high-quality hotels distinguished by superior customer service and a welcoming atmosphere. The company's focus on creating a memorable stay for every guest is supported by a dedicated and professional team that upholds high standards in all aspects of service. Stonebridge offers a dynamic and inclusive work environment where employees are valued as integral parts of its ongoing success and growth in the competitive hospitality sector.

The Guest Service Agent position is a vita... Show More

Job Requirements

Previous experience in a hotel front desk or guest service role preferred
Strong customer service and communication skills
Proficiency in using property management systems and basic office software
Ability to handle cash transactions and perform basic bookkeeping tasks
Excellent problem-solving abilities
Strong organizational skills with attention to detail
Ability to work independently and follow hotel policies
Flexible schedule availability including evenings, weekends, and holidays
Ability to stand and walk for long periods
Ability to lift and carry up to 10 lbs occasionally

Job Qualifications

Previous experience in a hotel front desk or guest service role preferred
Strong customer service and communication skills to interact effectively with guests and staff
Proficiency in using property management systems and basic office software (e.g., Word, Excel)
Ability to handle cash transactions and perform basic bookkeeping tasks
Excellent problem-solving abilities to resolve guest issues efficiently
Strong organizational skills with attention to detail in managing guest reservations and records
Ability to work independently and follow established hotel policies and procedures

Job Duties

Greet, register, and assign rooms to guests upon their arrival
Verify guest credit and establish payment methods for accommodation
Keep accurate records of room availability and guest accounts using property management systems
Compute bills, collect payments, and make change for guests
Perform basic bookkeeping tasks, such as balancing cash accounts
Issue room keys and provide necessary instructions to bell attendants
Review accounts and charges with guests during the check-out process
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
Transmit and receive guest messages using telephones or switchboards
Coordinate with housekeeping and maintenance staff to address guest-reported issues
Make and confirm reservations for guests
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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