Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $25,889.32 - $29,435.46
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company well-known for its innovative approach in the hospitality industry. With a dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is rapidly expanding its reach across Europe, Latin America, and the Caribbean. The company's extensive portfolio includes global properties valued at more than $20 billion and generates over $5 billion in cumulative revenues. Highgate supports its clients at every stage of the hospitality property cycle, from planning and development to recapitalization and disposition. They also develop bespoke hotel brands... Show More
Job Requirements
- High School diploma or equivalent required
- Experience in a hotel or related field preferred
- Computer experience required
- Ability to stand for entire shift
- Maintain a warm and friendly demeanor at all times
- Must be able to effectively communicate verbally and in writing with all levels of employees and guests
- Must be effective at listening to, understanding, and clarifying concerns
- Must be able to multitask and prioritize departmental functions
- Approach all encounters in an attentive, friendly, courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Maintain regular attendance as required by scheduling
- Maintain high standards of personal appearance and grooming
- Comply with Highgate Hotel standards and safety regulations
- Maximize productivity and assist in implementing solutions
- Be effective in handling problems and able to apply complex information
- Be able to cross-train in other hotel related areas
- Maintain confidentiality of information
- Show initiative including anticipating guest or operational needs
- Perform other duties as requested by management
Job Qualifications
- College course work in related field helpful
- Experience in a hotel or a related field preferred
- High School diploma or equivalent required
- Computer experience required
- Customer services experience preferred
- Flexible and long hours sometimes required
- Ability to stand during entire shift
Job Duties
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards
- Maintain proper operation of the PBX console and ensure that all hotel standards are met
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms
- Review Front Office log and Trace File daily
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
- Follow all cash handling and credit policies
Job Location
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