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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $16.25 - $20.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
Highgate is a renowned global real estate investment and hospitality management company, boasting over 30 years of industry experience and managing assets valued at more than 15 billion dollars. The company’s diverse portfolio includes more than 400 hotels across North America, Europe, the Caribbean, and Latin America, making Highgate a leading player in the hospitality sector. Known for its innovative approach, Highgate offers expert guidance throughout all phases of the property cycle—from initial planning and development to recapitalization or disposition. The firm’s strategic focus includes the development of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all... Show More
Job Requirements
- High school diploma or equivalent
- computer experience
- able to stand for entire shifts
- capable of handling light physical work up to 20 pounds
- flexible availability including long hours
- effective communication skills
- customer service orientation
- ability to multitask
- maintain a warm and friendly demeanor
- attendance compliance with scheduling needs
- proper uniform and grooming
- comply with hotel operational standards and regulations
- demonstrate problem-solving skills
- maintain confidentiality
- demonstrate initiative in anticipating guest and operational needs
- attend all required meetings and training
- maintain high standards of personal appearance
Job Qualifications
- High school diploma or equivalent
- college coursework in a related field is helpful
- experience in a hotel or related field preferred
- computer experience required
- customer service experience preferred
- effective verbal and written communication skills
- ability to multitask and prioritize responsibilities
- knowledge of hospitality terminology
- understanding of emergency procedures
- ability to maintain confidentiality
- ability to work flexible and long hours as needed
- positive and friendly demeanor
- ability to handle complex information and data
- willingness to cross-train in other hotel areas
Job Duties
- Greet and welcome all guests at the front desk in accordance with Highgate Hotel standards
- operate the PBX console and ensure all hotel standards are met
- answer guest inquiries about hotel services, facilities, and hours of operation promptly
- ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
- review front office log and trace file daily
- respond to guest inquiries about restaurants, transportation, and entertainment options
- follow all cash handling and credit policies
- maintain knowledge of all rates, packages, special promotions, and in-house groups
- handle check-ins and checkouts efficiently and courteously
- use proper two-way radio etiquette when communicating with staff
- operate front desk computer systems proficiently
- complete shift checklists and reports including bucket check, room rate verification, and housekeeping reports
- balance and prepare closing paperwork for the shift per hotel standards
- maintain and market promotions and guest programs
- maintain a clean and organized work area
- assist guests with safe deposit boxes
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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