Guest Services

Aurora, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $38,030.23 - $41,553.82

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) matching

Wellness Support

life and disability coverage

Savings accounts

tuition aid

Travel and lodging perks

Job Description

Stonebridge is a reputable hospitality management company known for its exceptional service and commitment to guest satisfaction. Specializing in managing hotels and resorts across various locations, Stonebridge strives to create memorable experiences for its guests through excellent customer service, quality accommodations, and a welcoming atmosphere. The company values diversity, inclusivity, and equal employment opportunities, ensuring a supportive work environment for all employees. With a strong dedication to employee growth and well-being, Stonebridge offers comprehensive benefits, including medical, dental, vision insurance, paid time off, 401(k) matching, wellness programs, life and disability coverage, savings accounts, tuition aid, and enticing travel and lodging... Show More

Job Requirements

One year certificate from college or technical school
three to six months related experience and/or training
ability to read and comprehend simple instructions, short correspondence, and memos
ability to write simple correspondence
ability to speak English fluently
ability to interpret and perform basic computer and POS system functions

Job Qualifications

One year certificate from college or technical school
three to six months related experience and/or training
ability to read and comprehend simple instructions, short correspondence, and memos
ability to write simple correspondence
ability to speak English fluently
ability to interpret and perform basic computer and POS system functions
excellent customer service skills
strong communication abilities
ability to handle guest complaints professionally
knowledge of hotel operations
attention to detail
accountability and reliability
initiative to ask for and offer help when needed

Job Duties

Operate the front desk according to standard operating procedures and with exceptional guest service
operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures
check registration (folio) cards for completeness, accuracy, and legibility
maintain accurate cash sheet
responsible for cash drawer balancing
operate the switchboard and disperse calls as required by your shift
take guest messages and faxes with accuracy, always noting the date and time of message
know emergency procedures and how to respond
never say a guest's room number out loud
be knowledgeable of hotel promotions
know room rate and amenities
know physical makeup of building and nearby shopping, convenience stores, and gas stations
complete daily reports, audits, correspondences as required by your shift
keep lobby and office area clean at all times
set wake-up calls as dictated by your shift
prepare room status sheet for housekeeping and update housekeeping on rooms available to clean
take and confirm credit cards for validity and acceptability
lock and secure area if leaving the front desk
create incident reports for guest injuries or issues when required
answer all calls within three rings in a scripted manner
take and record reservations with accuracy, confirm as requested
resolve guest complaints
maintain regular attendance and punctuality
maintain high standards of personal appearance and grooming
perform any other duties as requested by supervisor

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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