Guest Service Unit Concierge

Lehigh Valley Health Network (LVHN) stands as one of the nation's most advanced and respected health care organizations. Known for its forward-thinking approach and commitment to excellence, LVHN is a nationally recognized health network that connects patients to exceptional medical care through its comprehensive facilities, cutting-edge technology, and dedicated medical professionals. Over the past two decades, LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years, a testament to its ongoing dedication to patient care, innovation, and clinical excellence. The network's hospitals have received numerous accolades including the prestigious Magnet designation from the American Nurses Credentialing Center five times, which honors outstanding nursing practices and superior patient outcomes. Furthermore, several of the hospitals within LVHN, such as Lehigh Valley Hospital - Cedar Crest, Muhlenberg, Hazleton, and Pocono, achieved an 'A' grade on the Hospital Safety Grade from The Leapfrog Group, highlighting the organization’s commitment to patient safety and outstanding healthcare delivery.

At LVHN, the patient experience is at the forefront of its mission. The network prides itself on fostering teamwork, compassion, and leveraging technology to provide the best healthcare possible every day. These qualities have built a workplace culture that is supportive, inclusive, and encourages employees to grow professionally and personally while impacting community health positively. Whether you are beginning your healthcare career or looking to advance it, LVHN offers numerous opportunities to thrive in a dynamic, patient-focused environment.

The Unit Concierge role is essential in supporting LVHN's commitment to enhancing the patient experience. Operating within the patient care units, the Unit Concierge acts as an ambassador of LVHN’s Patient Experience and Guest Services teams. The primary responsibility is to improve patient satisfaction by ensuring timely responses to patient needs and providing a caring presence through consistent rounding. This role involves greeting patients and visitors warmly, maintaining patient comfort by ensuring they have access to important amenities like phones, call bells, water, pillows, blankets, and seating for visitors, as well as assisting with wayfinding throughout the facility.

The Unit Concierge position requires an individual with exceptional customer service and communication abilities, demonstrating empathy and professionalism in sensitive healthcare environments. The role demands collaboration with clinical staff to address and resolve patient needs efficiently, contributing to a calm and hospitable atmosphere within the hospital units. The Unit Concierge also supports coordination between clinical teams, Environmental Services, and Food Services to maintain a safe and comfortable environment, responding promptly to emergencies, special needs, and other unit requests.

This position operates onsite at the Lehigh Valley Hospital - Cedar Crest location, primarily during day shifts from 8:00 a.m. to 4:30 p.m., Monday through Friday. It offers an excellent opportunity for individuals who are passionate about patient care and service to join a leading health network that values professionalism, teamwork, and making a real difference in patients’ lives. Join LVHN and be a key contributor to a team that delivers outstanding health care experiences every day.