Guest Service Support Expert - Runner/Busser

Marriott International is a globally renowned leader in the hospitality industry, celebrated for its commitment to delivering exceptional guest experiences across a broad portfolio of brands. Among these brands, JW Marriott represents the luxury segment, offering over 100 exquisite properties situated in gateway cities and distinguished resort locations worldwide. Known for its rich legacy and dedication to luxury, JW Marriott places a strong emphasis on the well-being and professional growth of its associates, fostering a culture of confidence, innovation, genuine care, and intuitive service inspired by its founder, J. Willard Marriott. Marriott International prides itself on being an equal opportunity employer, promoting an inclusive workplace that values diversity and celebrates the unique backgrounds of its employees. The company is committed to non-discrimination on any protected basis and actively supports an environment where every associate can thrive and contribute meaningfully.

The position of Guest Service Support Expert at Marriott’s JW Marriott properties is crucial in crafting memorable and unique dining experiences beyond just serving food. The role goes beyond traditional food service by focusing on creating an inviting atmosphere where guest interactions feel like an integral part of the hospitality experience. Guest Service Support Experts are essential team members who ensure smooth food and beverage operations through a range of supportive tasks, including setting tables, assisting kitchen staff, maintaining cleanliness in work areas, and replenishing supplies. This dynamic role requires associates to be proactive and attentive to detail, constantly contributing to the seamless flow of service that delights guests.

Key responsibilities involve being physically active on the job with the ability to stand, sit, or walk for long durations, navigate uneven or slippery surfaces safely, and handle moderate physical tasks such as lifting and moving objects weighing up to 25 pounds unaided or 50 pounds with assistance. The role demands adherence to high standards of safety, professionalism, and quality, ensuring that all company policies and procedures are upheld. Maintaining a professional appearance and communication style is critical since the Guest Service Support Expert contributes not only to operational efficiency but also to the overall guest impressions and satisfaction.

This entry-level opportunity requires no prior work experience, though previous exposure to a food and beverage environment is preferred for familiarity with industry practices. The role does not entail supervisory responsibilities but serves as a foundation for individuals seeking to start or advance a career in hospitality with Marriott International. Education requirements include a high school diploma or a G.E.D. equivalent, underscoring Marriott’s commitment to providing accessible employment opportunities.

Being part of JW Marriott means joining a community-oriented workplace that offers comprehensive training, development, and recognition programs while emphasizing holistic associate well-being. The company culture encourages associates to develop their skills, pursue their passions, and become the best versions of themselves in a luxury hospitality environment. This position offers more than just traditional employment; it provides a path to build a meaningful career with a globally respected hospitality brand where exceptional guest treatment begins with excellent associate support. JW Marriott is dedicated to ensuring that every associate feels valued, empowered, and ready to deliver the renowned "Wonderful Hospitality. Always." experience that has defined the brand for decades.