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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Career advancement opportunities
Work environment with sustainability focus
comprehensive training
Safety protocols
Employee support and coaching
Job Description
This opportunity is with a reputable hotel known for its commitment to delivering exceptional guest experiences and upholding sustainability practices through initiatives like the EarthView program. The hotel values a people-first approach, evident in its core belief that "People Are Our Capability." With a steady focus on service excellence, the establishment fosters a culture of nimbleness and ownership among its staff, ensuring every guest interaction reflects quality and care. As a prominent player in the hospitality industry, the hotel aims to maintain high standards while promoting environmental responsibility and employee development.
The role available is for a Front Desk S... Show More
The role available is for a Front Desk S... Show More
Job Requirements
- High school diploma or equivalent preferred
- 2 years previous front desk experience required
- Previous supervisory responsibility preferred
Job Qualifications
- High school diploma or equivalent preferred
- 2 years previous front desk experience required
- Previous supervisory responsibility preferred
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Supervise front office associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
- Review trip advisor reports and respond to guest issues and concerns
- Adhere to corporate or departmental policies, procedures, and service standards in conjunction with management
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Develop work schedules according to budgets and workloads
- Monitor inventory levels and requisition or purchase supplies as needed
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Cross-train in all areas at the front office to assist guests
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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