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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
performance bonuses
Job Description
The hiring establishment is a respected hotel brand known for its commitment to exceptional guest service, sustainability, and employee development. This hotel prides itself on maintaining high standards across all operational levels, focusing on delivering memorable guest experiences while respecting environmental responsibilities. With a strong brand reputation and a dedication to core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, this employer offers a supportive and progressive work environment that fosters career growth and personal development.
This role is for a Front Desk Supervisor responsible for overseeing the front ... Show More
This role is for a Front Desk Supervisor responsible for overseeing the front ... Show More
Job Requirements
- High school diploma or equivalent preferred
- 2 years previous front desk experience required
- Previous supervisory responsibility preferred
Job Qualifications
- High school diploma or equivalent preferred
- 2 years previous front desk experience required
- Previous supervisory responsibility preferred
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Supervise front office associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
- Review trip advisor reports and respond to guest issues and concerns
- Adhere to corporate or departmental policies, procedures, and service standards in conjunction with management
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Develop work schedules according to budgets and workloads
- Monitor inventory levels and requisition or purchase supplies as needed
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Cross-train in all areas at the front office to assist guests
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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