Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $3,200.00
Work Schedule
Flexible
Benefits
quarterly bonuses
flexible scheduling
Paid Time Off
hotel discounts
Medical insurance
Dental Insurance
401(k) retirement plan
Job Description
Drury Hotels is a highly respected hospitality company widely recognized for its commitment to delivering exceptional guest experiences and fostering a supportive workplace culture. Known for its award-winning service and dedication to employee growth, Drury Hotels has been ranked among Newsweek's America's Greatest Workplaces for 2025. The company operates a collection of full-service hotels throughout the United States, providing quality accommodations with a focus on comfort, convenience, and outstanding customer care. At Drury Hotels, employees experience a work environment that values their contributions and encourages professional development through mentorship, cross-training, and management training programs. With a solid reputation for operational excellence and guest satisfaction, Drury Hotels continues to expand, offering numerous opportunities for career advancement within the hospitality industry. This particular role is based at the 2265 East Sharon Road property in Sharonville, Ohio, a location known for its friendly atmosphere and commitment to superior guest service.
The position is an integral part of the hotel's management team, responsible for assisting with supervising front desk and guest service functions to ensure that all hotel policies and standards are consistently upheld. This role demands a proactive attitude and positive leadership skills to motivate and support team members in delivering an elevated guest experience. The successful candidate will play a crucial role in maintaining the hotel’s high standards of customer service, responding promptly and efficiently to guest inquiries, requests, and complaints with a +1 Service Attitude, which embodies going above and beyond expectations. Additionally, this role includes assisting in the training and development of guest service personnel, contributing to a positive and inclusive workplace culture, and performing various guest service functions when necessary, including night audit duties. Drury Hotels offers a comprehensive benefits package including competitive compensation, quarterly bonuses based on hotel performance, flexible scheduling, paid time off, health insurance, and retirement plans. This position is an excellent opportunity for those passionate about hospitality management, looking to advance their career in a respected hotel group known for its supportive and growth-oriented environment. Immediate hiring is anticipated for enthusiastic candidates ready to join a leading hotel team with a focus on work-life balance and rewarding professional experiences.
The position is an integral part of the hotel's management team, responsible for assisting with supervising front desk and guest service functions to ensure that all hotel policies and standards are consistently upheld. This role demands a proactive attitude and positive leadership skills to motivate and support team members in delivering an elevated guest experience. The successful candidate will play a crucial role in maintaining the hotel’s high standards of customer service, responding promptly and efficiently to guest inquiries, requests, and complaints with a +1 Service Attitude, which embodies going above and beyond expectations. Additionally, this role includes assisting in the training and development of guest service personnel, contributing to a positive and inclusive workplace culture, and performing various guest service functions when necessary, including night audit duties. Drury Hotels offers a comprehensive benefits package including competitive compensation, quarterly bonuses based on hotel performance, flexible scheduling, paid time off, health insurance, and retirement plans. This position is an excellent opportunity for those passionate about hospitality management, looking to advance their career in a respected hotel group known for its supportive and growth-oriented environment. Immediate hiring is anticipated for enthusiastic candidates ready to join a leading hotel team with a focus on work-life balance and rewarding professional experiences.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to give and take written and oral direction
- Ability to work flexible hours including nights and weekends
- Strong communication skills
- Ability to handle multiple tasks simultaneously
- Willingness to travel occasionally
Job Qualifications
- Ability to communicate clearly in English
- Thorough knowledge of Drury Hotels policies and procedures
- Ability to train, motivate and inspire team members
- Knowledge of marketing and sales programs
- Ability to handle money and utilize office machines
- Attention to detail
- Positive leadership characteristics
Job Duties
- Assist management team with supervising front desk and guest service positions
- Ensure Drury Hotels policies and procedures are consistently communicated and followed
- Provide motivation and demonstrate positive leadership to inspire team members
- Assist with training guest service team members
- Provide courteous, efficient, friendly service to all guests and potential guests
- Respond promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude
- Contribute to maintaining a positive work environment for team members and guests
- Perform duties of guest service agent, night audit or other positions as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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