Guest Service Supervisor

Drury Hotels is a distinguished hospitality company known for delivering exceptional guest experiences through high-quality service and a supportive work environment. Located at 5505 Mills Civic Parkway in West Des Moines, Iowa, Drury Hotels has built a strong reputation for being an award-winning workplace, ranked among Newsweek's America’s Greatest Workplaces 2025. The company is committed to fostering a workplace culture where employees feel valued, motivated, and inspired to grow professionally while maintaining a healthy work-life balance. Drury Hotels offers a full range of benefits including health, dental, vision insurance, and a company-matched 401(k) plan, demonstrating their dedication to the health and financial well-being of their team members.

This role offers an hourly wage starting at $19.25 with the potential for quarterly bonuses based on hotel performance, rewarding employees for their contributions and dedication. Full-time team members enjoy comprehensive benefits, making this an attractive opportunity for individuals seeking stability and career growth in the hospitality industry.

The position primarily involves assisting the management team in supervising front desk and guest service positions within the hotel. It requires ensuring that Drury Hotels’ policies and procedures are consistently implemented and followed to maintain the highest standards of service and integrity. The role is perfect for individuals with strong leadership skills who are passionate about motivating and guiding team members to excel in their roles. The successful candidate will play a crucial part in providing an exceptional guest experience by delivering courteous, efficient, and friendly service to all guests and potential guests.

Key responsibilities include responding promptly to inquiries, requests, and complaints with a +1 Service Attitude, helping to maintain a positive work environment amongst a diverse team, and assisting in training guest service employees. The position demands strong communication skills, the ability to give clear instructions, and the ability to lead by example. Moreover, the role occasionally requires performing the duties of a guest service agent or night audit when needed, making adaptability and versatility important qualities.

Other aspects of the job include managing money accurately, utilizing office machines efficiently, and monitoring hotel facilities and team member work habits to uphold safety and security standards. Attention to detail is essential, as well as the ability to enforce safety protocols to prevent unsafe conditions for both guests and employees. This role could also require some travel, offering additional variety and growth opportunities.

Drury Hotels emphasizes a culture of career growth and development, offering mentorship, cross-training, development plans, and management training. With over 200 internal promotions in the past year alone, employees are encouraged to advance their careers within the company. The hotel supports work-life balance with flexible scheduling, paid time off, hotel discounts, and free room nights, ensuring that employees feel appreciated and well-compensated for their work.

In summary, this position at Drury Hotels presents a rewarding opportunity for individuals seeking to belong to a reputable company that values integrity, leadership, and superior customer service. The role goes beyond a typical supervisory position by offering hands-on training, motivation, and an inclusive environment where team members can thrive and succeed together. Joining Drury Hotels means becoming part of a team that celebrates achievement, supports career advancement, and strives to deliver unparalleled guest satisfaction every day.