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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $19.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
hotel discounts
quarterly bonuses
Job Description
Drury Hotels is a distinguished hospitality company known for delivering exceptional guest experiences through high-quality service and a supportive work environment. Located at 5505 Mills Civic Parkway in West Des Moines, Iowa, Drury Hotels has built a strong reputation for being an award-winning workplace, ranked among Newsweek's America’s Greatest Workplaces 2025. The company is committed to fostering a workplace culture where employees feel valued, motivated, and inspired to grow professionally while maintaining a healthy work-life balance. Drury Hotels offers a full range of benefits including health, dental, vision insurance, and a company-matched 401(k) plan, demonstrating their dedication to the health... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in guest service or supervisory role
- ability to communicate clearly in English
- knowledge of hotel operations
- ability to train and motivate staff
- basic math skills for handling money
- ability to maintain attention to detail
- willingness to perform various guest service duties
- flexibility to work varied schedules
- ability to travel occasionally
Job Qualifications
- strong communication skills in English
- leadership experience in hospitality environment
- knowledge of hotel policies and procedures
- ability to train, motivate, and inspire team members
- experience in guest service or front desk roles
- ability to handle money and use office machines
- understanding of marketing and sales programs
Job Duties
- assist management team with supervising the front desk and guest service positions
- ensure Drury Hotels' policies and procedures are communicated and followed
- maintain high standard of integrity and positive leadership
- assist with training guest service team members
- provide courteous, efficient, friendly service to guests
- respond promptly to inquiries, requests, and complaints with a +1 Service Attitude
- monitor hotel facilities and team member work habits to ensure safety and security
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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