Guest Service Supervisor

Drury Hotels is a well-established hospitality company known for its commitment to providing exceptional guest experiences and fostering a welcoming work environment. With locations spread across the United States, the company has earned a reputation for quality service, employee satisfaction, and strong community involvement. Drury Hotels prides itself on delivering more than just a stay; it offers guests a memorable and comfortable experience while ensuring its employees feel valued, supported, and engaged in their roles. The hotel industry is dynamic and fast-paced, requiring dedication, teamwork, and a passion for service, all of which Drury Hotels champions in its company culture.

Located at 2934 West Montague Ave in North Charleston, South Carolina, this Drury Hotel property continues to uphold the company’s high standards. The hotel is dedicated to creating a positive and inclusive environment for both guests and team members. Being part of the Drury Hotels team means more than just holding a job; it means belonging to a family that values your individuality and contributions, offers room for growth, and acknowledges your efforts with competitive compensation and benefits.

The role being offered is a Front Desk Supervisor position, an essential part of the guest services team. This position plays a pivotal role in overseeing the operations of the front desk and guest service areas, ensuring consistency in delivering Drury Hotels’ renowned service standards. As a front-line leader, the supervisor facilitates communication of company policies, provides motivation and guidance to team members, and helps maintain a positive work environment. The Front Desk Supervisor is also involved in training new staff and assisting with operational duties, reflecting a versatile and hands-on leadership style.

The job offers a starting wage of $20 per hour with the opportunity to earn quarterly bonuses up to $3,200 annually based on hotel performance, reinforcing the company’s philosophy of shared success. Additionally, this role supports career advancement through opportunities for mentorship, cross-training, management training programs, and development plans. Drury Hotels proudly reports over 200 internal promotions in the past year, illustrating a commitment to employee growth and career pathing.

The Front Desk Supervisor is responsible for ensuring an exceptional guest experience by providing courteous, efficient, and friendly service. With a +1 Service Attitude, the supervisor responds promptly and professionally to inquiries, requests, and complaints, helping to uphold the hotel’s reputation for outstanding customer service. The position demands strong communication skills, attention to detail, and the ability to inspire others. It also requires hands-on involvement in administrative tasks, cash handling, and general oversight of the guest service team.

Working with Drury Hotels means enjoying a balance between work and personal life. Employees benefit from flexible scheduling, paid time off, employee discounts on hotel stays, and free room nights, contributing to an overall positive and sustainable work environment. Health and well-being are also prioritized, with comprehensive medical, dental, vision, prescription, life, and disability insurance coverage, as well as access to a Team Member Assistance Program. For financial security, Drury offers a company-matched 401(k) retirement plan.

Ranked among Newsweek’s America’s Greatest Workplaces 2025, Drury Hotels exemplifies excellence not only in hospitality but also as an employer. This recognition highlights the company’s ongoing dedication to creating rewarding careers and workplace environments where team members can thrive. Immediate hiring means interested candidates can apply and begin a fulfilling career journey promptly, with full support from a highly reputable organization. Join Drury Hotels and be part of a culture that values who you are and what you do today and tomorrow.