Guest Service Supervisor

Spare Time is a vibrant entertainment center known for its exciting blend of bowling lanes, arcade games, and various attractions that cater to families, kids, parties, and leagues. As a popular destination for fun and celebration, Spare Time prides itself on providing a lively, guest-focused environment where teamwork and excellent customer service come together to create memorable experiences. The center features a fast-paced, energetic atmosphere filled with music, lights, and constant activity, making it an engaging workplace for those who enjoy working in dynamic settings. Employment at Spare Time offers the opportunity to be part of a community-focused team that values leadership, effective communication, and a commitment to guest satisfaction. This role is a full-time leadership position within a high-energy entertainment establishment that provides opportunities for career growth and development in hospitality and guest services.

The Front Desk Lead role at Spare Time is essential in maintaining the smooth operation of the front-of-house area. This position involves leading and supporting the front desk team while ensuring that the environment is clean, organized, and inviting for every guest who arrives. The role includes overseeing the operation of lanes, arcade, and attractions, making sure that everything runs efficiently throughout the day. In addition to team leadership, the Front Desk Lead helps schedule staff, handles event coverage, and provides training and coaching to front desk staff and porters. The role requires strong communication skills as it involves answering guest questions both in person and over the phone. The individual must be ready to solve problems proactively to maintain a fun and safe atmosphere.

Operational responsibilities include managing the point-of-sale system and handling transactions, making announcements, promoting specials, and creating a lively environment to engage guests. The Front Desk Lead is tasked with completing opening and closing duties, monitoring safety issues, responding to incidents, and generating necessary reports. Attention to detail extends to helping with equipment checks, managing supplies and vending, and performing any tasks needed to keep the facility operating smoothly. This position is ideal for someone who thrives in a fast-paced, noisy, and high-energy environment and who enjoys leadership roles that are hands-on and interactive. Joining the Spare Time team means becoming part of a workplace that values inclusivity and equal opportunity employment, committed to supporting all team members and providing an exceptional experience for guests. If you are looking for a leadership role that is upbeat, fun, and full of variety, this is an excellent opportunity to grow your career in guest services and entertainment management.