Guest Service Specialist

Gaylord Hotels, a distinguished member of Marriott International, is renowned for its exceptional hospitality and dynamic environments that blend entertainment, meetings, and experiences under one roof. Located at 2401 Music Valley Dr, Nashville, Tennessee, Gaylord Hotels offer unparalleled experiences by seamlessly combining comfort, elegance, and state-of-the-art amenities. The property serves as a premier destination for tourists and business travelers alike, providing a unique atmosphere that fosters creativity, collaboration, and guest satisfaction. With a commitment to an inclusive workplace, Marriott International promotes diversity and equal opportunity, ensuring every employee feels valued and empowered to bring their whole self to work.

The Front Desk Agent role is a non-management, full-time position primarily focused on guest services within the rooms and guest services operations category. Working evening shifts with open availability, this role pays $22.00 per hour and requires a hands-on approach to managing guest check-ins, check-outs, room reservations, and all related processes efficiently and professionally. The position is on-site at the Nashville location and offers a dynamic work environment where employees, referred to as STARs, are encouraged to provide thoughtful service to guests, support team goals, and uphold company standards.

As a Front Desk Agent, you will be the first point of contact for guests, welcoming and acknowledging them with genuine warmth and professionalism. Your duties will involve confirming and processing reservations, handling billing and payments securely, activating and filing room keys, and responding promptly to guest inquiries and requests. You will also be responsible for maintaining accurate daily reports, managing cash transactions with precision, and coordinating with security to handle any theft reports. This role is critical in upholding the hotel’s reputation for excellence, ensuring every guest experience is memorable and free of hassle.

The ideal candidate will possess excellent communication skills, a professional appearance, and the ability to work efficiently in a fast-paced environment. You must be adept at problem-solving, attentive to detail, and capable of multitasking to meet the varied needs of guests. Physical requirements include the ability to stand, sit, or walk for extended periods and to move objects weighing up to 10 pounds without assistance. This role requires a commitment to company policies including confidentiality, safety standards, and quality assurance.

Joining Gaylord Hotels means becoming part of a global team where you can grow your career, embrace your purpose, and be part of a community that celebrates diversity and creativity. If you are passionate about hospitality and eager to deliver exceptional guest experiences, this opportunity offers a platform to develop professionally while contributing to a vibrant and inclusive workplace.