Buffalo Wild Wings logo

Guest Service Server

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

weekly pay
flexible schedule
shift meal discounts
Family dining discounts
best-in-class training
Continuous learning opportunities
Advancement opportunities
Paid Time Off
401(k) retirement plan
Tuition Benefits
Medical insurance
Dental Insurance
Vision Insurance
Champions of Hope program
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip resistant shoes program
community and charitable involvement
Igniting Dreams Grant Program
Training Contests

Job Description

Buffalo Wild Wings is a renowned American casual dining restaurant and sports bar franchise known for its diverse and flavorful menu centered on wings, beer, and a lively atmosphere ideal for sports enthusiasts and food lovers alike. Established with a commitment to create shared moments around great food and entertainment, Buffalo Wild Wings has grown into a dynamic, fast-paced environment that values guest satisfaction, team collaboration, and personal growth. With locations across the country, the brand fosters a culture where employees are encouraged to develop professionally while contributing to an exciting dining experience for guests.

The role of Guest Service Server at Buffalo Wild Wings is integral to delivering an unforgettable dining experience. This position goes beyond the traditional server role, requiring a proactive engagement with guests to personalize their visit and elevate their enjoyment. The Guest Service Server is responsible not only for taking orders but also for expertly presenting the restaurant's varied food and beverage offerings in a lively and welcoming dining environment. This role thrives in a high-energy setting where each shift brings new opportunities to interact with guests, ensuring their dining experience is memorable and enjoyable.

Working at Buffalo Wild Wings as a Guest Service Server means being at the forefront of customer interaction, orchestrating every detail from greeting guests and guiding them through the menu to ensuring their overall satisfaction throughout the dining experience. Candidates in this role are expected to possess exceptional organizational skills, keen attention to detail, and a strong commitment to excellent guest service. The position offers flexible scheduling options to accommodate different lifestyles and commitments, with pay typically including hourly wages plus tips, reflecting the rewarding nature of the hospitality industry.

Buffalo Wild Wings provides a robust benefits package aimed at supporting employees both professionally and personally. With opportunities for career advancement within the company's dynamic system, extensive training programs, and a comprehensive suite of benefits including health insurance, paid time off, and retirement plans, employees are supported in their journey toward achieving professional milestones and personal well-being. This role is perfect for individuals looking to engage in a vibrant work environment where their contributions directly impact the guest experience and where their career growth is actively nurtured.

Job Requirements

  • Must meet the minimum legal age requirement for serving alcoholic beverages in your location
  • Strong communication skills
  • Ability to multitask and remain organized in a fast-paced environment
  • Friendly and approachable demeanor
  • Basic knowledge of food and beverage service
  • Willingness to learn and adapt
  • Availability to work flexible shifts including evenings, weekends, and holidays

Job Qualifications

  • Must meet the minimum legal age requirement for serving alcoholic beverages in your location
  • Possess excellent communication and interpersonal skills
  • Demonstrate organizational skills and attention to detail
  • Exhibit a commitment to outstanding guest service and hospitality
  • Ability to multitask effectively in a fast-paced environment
  • Previous experience in restaurant or hospitality industry is a plus but not required

Job Duties

  • Provide excellent customer service by warmly greeting guests and engaging with them to personalize their experience
  • Present and explain menu items and daily specials, including food and beverages, to help guests make informed choices
  • Take accurate orders and relay them to the kitchen and bar staff efficiently
  • Ensure guests' comfort and satisfaction by frequently checking on them and addressing any concerns promptly
  • Maintain a clean, organized, and welcoming dining area environment conducive to a positive guest experience
  • Collaborate with team members to ensure smooth service flow during high-volume periods
  • Handle guest questions regarding menu items, ingredients, or recommendations with professionalism and knowledge

Job Criteria

Experience

Entry Level (1-2 years)


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