Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Training and Development
employee discount
Safe working environment
Job Description
Legends Global is a premier leader in the management of privately operated public assembly facilities, known for its commitment to delivering exceptional guest experiences in dynamic, high-energy environments. The company specializes in operating water parks and other entertainment venues that serve as favorite community hubs where families and individuals come to enjoy leisure activities. With a reputation for high safety standards, excellent customer service, and innovative facility management, Legends Global has established itself as a trusted name in the industry.
This opportunity is with their El Paso Water Parks location, recognized for its thematic water park attractions including water slides, climbing walls, lazy rivers, kiddie playgrounds, and leisure pools. El Paso itself is celebrated for its outstanding quality of life, being named a Top Performing City and one of America’s safest and best value cities. This reflects the community environment in which the park operates, emphasizing safety, family orientation, and outdoor enjoyment.
The role of Guest Service Representative at Legends Global’s El Paso Water Parks is a pivotal position focused on creating a welcoming atmosphere for every guest. The ideal candidate will take the lead in greeting patrons, providing information about ticketing and season passes, and assisting with entry processes to ensure a smooth experience. They act as the initial touchpoint of customer engagement, setting the tone for fun and safe enjoyment throughout the park facilities.
This position requires a strong commitment to top-tier customer service, excellent communication skills, and the ability to handle cash and credit transactions accurately. Beyond direct guest interaction, the role supports operational efficiency by coordinating with various departments, maintaining issued equipment, and upholding company standards on safety and cleanliness. Participation in safety training, service programs, and compliance courses is essential to continually foster a high standard work environment.
Guest Service Representatives will also be involved in special events management including hosting birthday parties, cabana rentals, and other group activities. This requires flexibility, teamwork, and willingness to work evenings, weekends, and holidays as necessary. Candidates must be prepared to work outdoors in varied weather conditions to support the lively, family-friendly setting of the park.
Overall, this role offers an exciting chance to be part of a vibrant team dedicated to creating memorable, enjoyable experiences for a diverse customer base. It also provides opportunities for personal and professional growth within a respected company in the entertainment and leisure industry.
This opportunity is with their El Paso Water Parks location, recognized for its thematic water park attractions including water slides, climbing walls, lazy rivers, kiddie playgrounds, and leisure pools. El Paso itself is celebrated for its outstanding quality of life, being named a Top Performing City and one of America’s safest and best value cities. This reflects the community environment in which the park operates, emphasizing safety, family orientation, and outdoor enjoyment.
The role of Guest Service Representative at Legends Global’s El Paso Water Parks is a pivotal position focused on creating a welcoming atmosphere for every guest. The ideal candidate will take the lead in greeting patrons, providing information about ticketing and season passes, and assisting with entry processes to ensure a smooth experience. They act as the initial touchpoint of customer engagement, setting the tone for fun and safe enjoyment throughout the park facilities.
This position requires a strong commitment to top-tier customer service, excellent communication skills, and the ability to handle cash and credit transactions accurately. Beyond direct guest interaction, the role supports operational efficiency by coordinating with various departments, maintaining issued equipment, and upholding company standards on safety and cleanliness. Participation in safety training, service programs, and compliance courses is essential to continually foster a high standard work environment.
Guest Service Representatives will also be involved in special events management including hosting birthday parties, cabana rentals, and other group activities. This requires flexibility, teamwork, and willingness to work evenings, weekends, and holidays as necessary. Candidates must be prepared to work outdoors in varied weather conditions to support the lively, family-friendly setting of the park.
Overall, this role offers an exciting chance to be part of a vibrant team dedicated to creating memorable, enjoyable experiences for a diverse customer base. It also provides opportunities for personal and professional growth within a respected company in the entertainment and leisure industry.
Job Requirements
- Working towards a high school diploma or GED preferred
- Ability to operate standard office equipment preferred
- Ability to understand and follow verbal directives and written instructions
- Ability to work outdoors in various weather conditions
- Ability to maintain a professional and positive attitude
- Ability to work in a prolonged stationary position
- Ability to lift 20 pounds routinely and occasionally lift more
- Ability to communicate verbally
- Willingness to work extended and irregular hours including holidays
Job Qualifications
- Must be 16 years of age or older
- Ability to understand and follow verbal and written directions
- Bilingual (English and Spanish) preferred
- Excellent verbal communication skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Ability to obtain or have a Food Handler’s certificate
- Computer knowledge and typing skills
- Experience with POS systems preferred
Job Duties
- Welcome guests to El Paso Water Parks in a warm friendly manner
- Provide information related to ticket and season pass purchase options and policies
- Initiate conversations with guests and provide relevant information about attractions, park information, and special events
- Deescalate guest concerns and escalate to management when necessary
- Implement strategic sales initiatives as trained by management
- Assist with or host birthday parties, cabana rentals, or special group events
- Handle cash and credit card transactions and perform end-of-day reconciliation
- Maintain issued equipment
- Participate in safety and customer service training
- Serve in a public information and relations capacity
- Report irregularities and safety concerns to supervisor
- Adhere to company policies and procedures
- Maintain a friendly, fun, and safe environment for guests
- Attend monthly staff meetings and foster harmonious relationships with other departments
- Enforce all safety and sanitation guidelines including OSHA requirements
- Work flexible hours including nights, weekends, and holidays
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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