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Guest Service Representative of El Paso Water Parks

Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Training and Development
employee discount
Safe working environment

Job Description

Legends Global is a premier leader in the management of privately operated public assembly facilities, known for its commitment to delivering exceptional guest experiences in dynamic, high-energy environments. The company specializes in operating water parks and other entertainment venues that serve as favorite community hubs where families and individuals come to enjoy leisure activities. With a reputation for high safety standards, excellent customer service, and innovative facility management, Legends Global has established itself as a trusted name in the industry.

This opportunity is with their El Paso Water Parks location, recognized for its thematic water park attractions including water sli... Show More

Job Requirements

  • Working towards a high school diploma or GED preferred
  • Ability to operate standard office equipment preferred
  • Ability to understand and follow verbal directives and written instructions
  • Ability to work outdoors in various weather conditions
  • Ability to maintain a professional and positive attitude
  • Ability to work in a prolonged stationary position
  • Ability to lift 20 pounds routinely and occasionally lift more
  • Ability to communicate verbally
  • Willingness to work extended and irregular hours including holidays

Job Qualifications

  • Must be 16 years of age or older
  • Ability to understand and follow verbal and written directions
  • Bilingual (English and Spanish) preferred
  • Excellent verbal communication skills
  • Ability to work flexible schedules including nights, weekends, and holidays
  • Ability to obtain or have a Food Handler’s certificate
  • Computer knowledge and typing skills
  • Experience with POS systems preferred

Job Duties

  • Welcome guests to El Paso Water Parks in a warm friendly manner
  • Provide information related to ticket and season pass purchase options and policies
  • Initiate conversations with guests and provide relevant information about attractions, park information, and special events
  • Deescalate guest concerns and escalate to management when necessary
  • Implement strategic sales initiatives as trained by management
  • Assist with or host birthday parties, cabana rentals, or special group events
  • Handle cash and credit card transactions and perform end-of-day reconciliation
  • Maintain issued equipment
  • Participate in safety and customer service training
  • Serve in a public information and relations capacity
  • Report irregularities and safety concerns to supervisor
  • Adhere to company policies and procedures
  • Maintain a friendly, fun, and safe environment for guests
  • Attend monthly staff meetings and foster harmonious relationships with other departments
  • Enforce all safety and sanitation guidelines including OSHA requirements
  • Work flexible hours including nights, weekends, and holidays
  • Perform other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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