Guest Service Representative I - Hospitality

Highway West Vacations is a well-established hospitality company specializing in providing exceptional vacation experiences primarily in scenic locations like Shelter Cove, Oregon. The company prides itself on offering comfortable accommodations paired with excellent customer service to ensure guests have memorable stays. Known for its commitment to quality and guest satisfaction, Highway West Vacations operates in the hospitality and tourism industry, focusing on hotel and lodging services. With a reputation for friendly and professional service, Highway West Vacations continues to attract travelers looking for relaxing and enjoyable getaway experiences.

The Guest Service Representative (GSR) role at Highway West Vacations is a full-time, non-exempt position that plays a critical role in maintaining the company’s standards for guest service. Reporting directly to the Regional Director and General Manager, the GSR is the face of the hotel, responsible for welcoming guests and ensuring their needs are met promptly and efficiently. This position involves managing reservations, providing concierge services, and handling check-ins and check-outs with a high level of professionalism and accuracy. In addition to customer interaction, the GSR maintains the cleanliness and inviting atmosphere of the lobby area. The role requires a positive attitude, excellent communication skills, and the ability to handle cash transactions accurately. The position demands flexibility to work evenings, weekends, and holidays, supporting the 24/7 nature of hotel operations.

Highway West Vacations offers a competitive compensation package including company-paid employee-only health insurance, vacation and sick time, company-paid holidays, life insurance, and employee discounts. This comprehensive benefits package supports the well-being of employees while fostering a motivating work environment. As a key player in guest relations, the GSR helps ensure that every visitor's experience is seamless from arrival to departure, enhancing the overall guest satisfaction ratings associated with Highway West Vacations. This position is ideal for motivated individuals with a background in hospitality or customer service who are looking for a professional opportunity to grow their career in the hotel industry.