Guest Service Representative (GSR)

The Guest Service Representative position at MainStay Suites Omaha Old Mill is an integral role within a well-established Choice Hotels extended stay brand. MainStay Suites is renowned for providing comfortable, home-like accommodations tailored for extended stays, catering to guests who seek a welcoming and convenient environment during their travels. This location operates under Gulf Coast Hotel Management, Inc., a dynamic and growing employer that prides itself on fostering a supportive and growth-oriented workplace culture. Gulf Coast Hotel Management offers more than just a job – it provides a collaborative atmosphere where employees can work, develop their skills, and advance their careers in the hospitality industry. The organization places a strong emphasis on caring for its team members, ensuring that employees feel valued and supported throughout their tenure.

In the role of Guest Service Representative, you will serve as the face of the hotel, embodying the high standards of customer service that MainStay Suites and Gulf Coast Hotel Management are known for. This position requires dedication to delivering an exceptional guest experience through attentive service, effective communication, and problem-solving abilities. Responsibilities include welcoming guests upon arrival, efficiently managing check-ins and check-outs, handling reservations, and addressing any concerns or issues that may arise during a guest's stay. The ideal candidate is expected to uphold honest and ethical conduct at all times, demonstrating integrity and professionalism in every interaction. Excellent communication skills, a positive demeanor, and a commitment to guest satisfaction are crucial traits for success in this role. By joining this team, you will play a vital role in ensuring that each guest leaves with a positive impression, fostering loyalty and repeat business. The position offers an opportunity to be part of an established hotel brand backed by a company that values its employees and provides competitive benefits. Employment may include full-time status with access to health and dental insurance, paid time off, holiday pay, and various employee assistance and discount programs, all designed to support your wellbeing and professional growth.