Company Logo or Photo

Guest Service Representative

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Hourly
Rate:
Range $14.00 - $16.00
clock

Work Schedule

Flexible
Weekend Shifts
diamond

Benefits

Health Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Training and development programs
Retirement Plan
Employee assistance program

Job Description

J&P Hospitality/Asset Management is a reputable company operating within the hospitality industry, dedicated to providing outstanding guest experiences and maintaining high standards in property operations. The company values diversity and inclusion, ensuring equal employment opportunities for all qualified applicants without discrimination based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, or veteran status. Additionally, J&P Hospitality participates in E-Verify, ensuring all employees are legally authorized to work in the United States. As a dynamic entity in property management and guest services, J&P Hospitality/Asset Management is focused on delivering a safe, clean, and welcoming environment for... Show More

Job Requirements

  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States without current or future visa sponsorship
  • Ability to read, write, and communicate clearly in English
  • Basic computer skills and ability to learn reservation and payment systems
  • Able to stand, walk, bend, stoop, kneel, and lift or move up to 25 pounds independently
  • Ability to detect odors such as smoke, gas, or strong cleaning chemicals
  • Maintain a professional appearance and deliver service in line with company values
  • Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays, with flexibility to support additional coverage when needed
  • Follow all safety, security, and operational procedures as trained
  • Maintain confidentiality of guest information and company data
  • Demonstrate adaptability in a fast-paced environment and work as part of a team

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service or hospitality experience a plus, but not required
  • Basic computer skills and ability to learn reservation and payment systems
  • Ability to read, write, and communicate clearly in English
  • Bilingual in Spanish a plus
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States without current or future visa sponsorship

Job Duties

  • Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay
  • Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts
  • Manage reservations, room assignments, and occupancy records using property management systems
  • Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate
  • Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure
  • Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness
  • Monitor the property for safety, cleanliness, and policy compliance and report issues to management
  • Perform other job duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

Loading...