Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Standard Hours
Split Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Workplace safety protocols
friendly work environment
Job Description
This position is offered by an established hotel that prides itself on delivering exceptional guest experiences with a focus on hospitality, comfort, and personalized service. The hotel operates in a competitive market where customer satisfaction is paramount and plays a crucial role in the brand’s reputation and overall success. As a hospitality establishment, the hotel integrates various service departments including front office, housekeeping, maintenance, and food and beverage to ensure a smooth and welcoming experience for each guest. The hotel is equipped with modern facilities and utilizes franchise property management systems to streamline operations and maximize room occupancy and revenue.Show More
Job Requirements
- high school diploma or equivalent
- two or more years of related employment or front desk experience preferred
- ability to stand and walk for the majority of the shift
- ability to communicate clearly both orally and in writing
- ability to handle guest complaints and provide assistance diplomatically
- ability to operate pbx switchboard equipment and property management systems
- ability to lift moderate weights occasionally
- willing to comply with hotel security and emergency procedures
Job Qualifications
- high school graduate or equivalent
- previous hotel front office experience preferred but not required
- ability to quickly learn franchise standards and procedures
- familiarity with hotel interdepartmental relationships and front desk operations including reservations guest registration concierge services bell services telephone services and guest accounting
- ability to handle and resolve guest complaints effectively
- pleasant telephone manner and professional demeanor
- knowledge in reservations and inventory management
Job Duties
- provides courteous guest service by responding promptly and efficiently to inquiries requests complaints and by accurately processing guest mail and messages
- coordinates the delivery of guest services by other hotel departments and outside businesses
- processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail telephone in person and via the franchise system
- assists guests upon arrival and handles check-in procedures swiftly and accurately
- handles check-out procedures swiftly and accurately and assists guests on departure
- maximizes room revenue and occupancy levels through suggestive selling
- has knowledge of marketing programs applicable to the hotel local area and all hotel functions and outlets and properly presents the programs to guests
- handles departmental accounting moneys receipts guest accounts and other forms of credit
- operates the department’s property management system
- maintains information and communication sources such as room rack telephone information rack log book and franchise directories or pms information
- operates pbx switchboard equipment to handle incoming calls outgoing calls wake up calls and the paging of guests along with voice mail if applicable
- operates the franchise pms terminal and performs designated maintenance tasks
- has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy
- examines the day’s reservations for correct date type of room reserved and any special request
- sets up the reservations using signal blocking cards and files reservation cards alphabetically for a manual system or according to the procedures set up with the franchise reservation system
- complies with the hotel’s security and emergency procedures
- complies with all corporate office and franchise policies and procedures
- maintains order and cleanliness of the front desk area
- provides assistance to other employees to contribute to the smooth operation of the department and hotel
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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