Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
employee perks
Employee Discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned global hospitality company that operates a diverse portfolio of hotels, resorts, and vacation properties, delivering exceptional guest experiences across the world. Known for its commitment to quality service and creating memorable stays, Sonesta embraces a guest-centric philosophy that is deeply embedded in every aspect of their operations. As a leader in the hospitality industry, Sonesta combines modern amenities with a warm, welcoming atmosphere to ensure every guest feels valued, comfortable, and cared for during their stay. The company prides itself on fostering an inclusive and supportive workplace where employees can thrive and grow professionally. Sonesta offers... Show More
Job Requirements
- High school diploma or equivalent required
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Valid driver’s license required
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Ability to frequently stand, bend, climb, kneel, and move about the facility
- Ability to carry, lift or pull items weighing up to 50 pounds
- Willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates
- Up-sell rooms to maximize revenue
- Follow seasonal demand reservation strategies regarding room type and pricing
- Promote teamwork and quality service through daily communication and coordination with other shifts and management
- Service the shop and the pour by ensuring guests receive all offered services and products while complying with alcohol laws
- Fulfill guest special requests and ensure proper delivery of guest services
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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