Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional service, high-quality accommodations, and innovative guest experiences. As one of the world’s largest and most respected hotel chains, Marriott International operates a diverse portfolio of brands that cater to various traveler needs, from luxury to budget-friendly options. Among its prominent brands is Courtyard by Marriott, a hotel concept designed specifically to serve business travelers with comfort, efficiency, and personalized service. The Courtyard brand stands out by combining modern amenities, thoughtful design, and attentive hospitality, creating a welcoming environment that meets the unique demands... Show More
Job Requirements
- high school diploma or equivalent
- prior customer service or hospitality experience preferred
- ability to communicate clearly and professionally
- basic computer proficiency
- ability to stand or walk for long periods
- good organizational skills
- willingness to work flexible hours including weekends and holidays
Job Qualifications
- high school diploma or equivalent
- previous experience in front desk or customer service role preferred
- strong communication and interpersonal skills
- ability to multi-task in a fast-paced environment
- proficiency with computer systems and reporting
- attention to detail and problem-solving abilities
- ability to maintain confidentiality
- knowledge of hotel operation standards
- team player with positive attitude
- ability to assist individuals with disabilities
Job Duties
- organize guest check-ins and check-outs
- process room reservations, requests, changes, and cancellations
- secure payment and verify billing
- activate and file room keys
- manage guest requests and relay messages
- print contingency lists for emergency records
- explain room features and provide information about property amenities and local attractions
- follow up on outstanding guest requests and resolve issues
- run and review daily reports and logs
- complete cashier and closing reports
- accept, record, and deliver wake-up call requests
- count and secure bank at shift start and end
- process various payment types and adjustments
- notify Loss Prevention/Security of any theft reports
- follow company policies and procedures
- maintain professional appearance and confidentiality
- welcome guests and anticipate their service needs
- assist guests with disabilities
- answer telephones with appropriate etiquette
- develop and maintain positive working relationships
- support team goals
- comply with quality assurance standards
- stand, sit, or walk for extended periods
- perform other duties as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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