Guest Service Representative

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $30,325.17 - $35,871.98

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

retirement savings plan

Employee Discounts

Career development opportunities

Flexible work schedules

Job Description

On Location is a global leader in premium experiential hospitality, specializing in providing unparalleled access to some of the world's most iconic sporting, music, and lifestyle events. The company stands at the forefront of the industry, delivering exceptional ticketing services, curated guest experiences, live event production, and comprehensive travel management. With a distinguished portfolio of marquee events such as the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, and NCAA Final Four, On Location continues to set the standard for immersive and official experiences that resonate deeply with corporate clients and passionate fans alike.

Founded as a ... Show More

Job Requirements

High school diploma or equivalent
Minimum 2 years experience in customer service preferably in event, travel, or hospitality industry
Strong oral, written communication skills
Ability to manage multiple tasks and projects simultaneously
Ability to remain calm and handle demanding customers effectively
Attention to detail
Flexibility to work weekends, holidays, and busy seasonal periods
Proven record of delivering exceptional customer service
Ability to work in a fast-paced and high-pressure environment

Job Qualifications

High school diploma or equivalent
Minimum of 2 years experience in a customer service position, preferably within event, travel, or hospitality industries
Exceptional interpersonal skills with a collaborative approach and effective communication across all levels
Strong oral, written, and presentation skills
Passion for customer care with the ability to express empathy and maintain composure with demanding clients
Attention to detail with accurate data entry and typing skills
Ability to multitask in a high-pressure environment
Demonstrated personal effectiveness delivering imaginative and distinctive service
Commitment to continuous self-development and professional growth

Job Duties

Field customer inquiries, concerns, and requests in a professional and timely manner via phone calls, email, and live chat
Sell tickets and travel packages for select events
Provide exceptional customer service and professionalism when interacting with vendors, guests, partners, clients, and peers
Work with guests to identify specific needs and expectations including special or custom product fulfillments
De-escalate and handle complaints or negative feedback effectively
Maintain continuous knowledge of events and partnerships to recognize product, market, and service-related trends
Understand and achieve profitability goals as it relates to product fulfillment and event packages
Investigate and resolve specific client issues, escalate priority matters and route calls or issues to appropriate resources
Perform general administrative duties such as order processing and data entry as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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