Guest Service Representative

Jacksonville, FL, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $15.00

Benefits

competitive salary package

opportunities for professional growth and advancement

Comprehensive training programs

Health Insurance

Paid Time Off

Employee discounts on hotel services

Supportive and inclusive work environment

Job Description

Our company is a hospitality provider dedicated to delivering outstanding guest experiences through a commitment to service excellence, comfort, and professionalism. As a well-established hotel operating in the competitive travel and lodging industry, we strive to uphold the highest standards of hospitality and guest satisfaction. Our team is composed of dedicated individuals who work collaboratively to maintain a welcoming and efficient environment for all guests. We emphasize integrity, professionalism, and a customer-centric approach at every level of interaction.

The role being offered is that of a Guest Service Representative, a vital front-line position within the hotel. This position i... Show More

Job Requirements

Must pass appropriate security clearance per company policy
Must be able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Must be able to stand for eight hours, bend, stretch, and reach
Must be able to see and hear
Must be able to speak and read English
Must display professionalism, honesty and trustworthiness at all times

Job Qualifications

High school diploma or equivalent
Experience in service, sales, telesales, or guest relations is helpful but not mandatory
Computer literacy including proficiency with property management systems
Strong communication skills in English, additional language skills are a plus
Ability to multitask and maintain guest-focused service
Demonstrated professionalism, honesty and trustworthiness
Knowledge of hotel services, operations, and guest service protocols
Certification in responsible alcohol service if applicable
Ability to stand for long periods and perform physical tasks such as lifting

Job Duties

Greet and register guests, provide room assignments, maintain guest privacy, accommodate special requests when possible
Promote and sell services and amenities of the hotel
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products
Be aware of potential sales leads and contacts through guest interaction, report information to the appropriate individual
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas
Check all credit cards for validity before the end of the shift
Learn and utilize property management system
Ensure all cash, check and miscellaneous departments are in balance at shifts end
Assist in other areas such as food and beverage, cleanliness of property wherever assistance is needed for guest satisfaction
Help maintain a clean and professional lobby, dining area by dusting, vacuuming, cleaning tables, etc
Have a thorough working knowledge of emergency procedures
Practice safety standards at all times and be alert to hazardous conditions, report or correct any hazardous conditions immediately
Report any unusual occurrences or requests to the manager
Maintain certification from a responsible vendor training if alcohol is served
Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required
Utilize Service Recovery Log and other necessary communication logs from shift to shift
Maintain stock and cleanliness in the market area
Perform other duties as assigned, of which the associate is capable of performing

Job Location

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