Guest Service Representative

Elizabeth, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $23.49 - $26.10

Benefits

Health Insurance

Retirement benefits

paid time off and/or sick leave

Life insurance

Disability Coverage

employee discounts on hotel rooms, gift shop items, food and beverages

recognition programs

Job Description

Residence Inn Newark Elizabeth/Liberty International Airport is part of Marriott International, a globally recognized leader in the travel and hospitality industry. Marriott International is renowned for its commitment to exceptional guest service, quality, and creating memorable experiences for travelers. Residence Inn specifically caters to guests on extended stays, offering spacious suites with full kitchens and modern amenities to ensure comfort and convenience, making it an ideal choice for both business and leisure travelers seeking a home-like environment while away from home.

The hotel is strategically located at 83 International Blvd, Elizabeth, New Jersey, close to the Liberty International Airport, p... Show More

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or guest services preferred
Ability to communicate effectively with diverse guests
Capability to manage cash handling and billing procedures
Willingness to work flexible hours including standing or walking for long periods
Skills in preparing reports and maintaining operational documentation
Commitment to uphold quality assurance standards

Job Qualifications

High school diploma or equivalent
Experience in guest services or hospitality preferred
Excellent communication and interpersonal skills
Ability to handle cash transactions accurately
Strong organizational and multitasking abilities
Friendly and people-oriented attitude
Detail-oriented and quality-driven mindset

Job Duties

Organize, confirm and process guest check-ins and check-outs adapting to changes
Ensure payments are secured by verifying and adjusting billing as necessary
Provide guests with room assignments, hotel information, directions, amenities and local points of interest
Prepare daily reports and review all information to communicate essential details to the next shift
Complete cashier and closing reports, count cash accurately at the end of each shift
Accept and log wake-up calls and forward them to the appropriate departments
Communicate emergencies, lost items or theft incidents to authorities or security personnel
Maintain contingency lists for emergencies and communicate necessary messages

Job Location

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