Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.84 - $27.60
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
recognition programs
Life insurance
Disability Coverage
Job Description
Residence Inn by Marriott is a prominent brand under Marriott International, dedicated to providing exceptional long-stay accommodations with a focus on comfort and a home-like atmosphere. Situated at 83 International Blvd, Elizabeth, New Jersey, this hotel caters primarily to business travelers and vacationers looking for extended stays. Residence Inn distinguishes itself by offering spacious suites equipped with full kitchens, modern amenities, and an environment that promotes productivity and relaxation. With Marriott International's reputation as one of the world leaders in the travel and hospitality industry, Residence Inn stands as a beacon of exceptional guest service, quality, and inclusivity.
This full-time, non-management position available at Residence Inn involves working directly in Rooms & Guest Services Operations. The role’s primary responsibility is to ensure guests feel welcomed and valued from the moment they arrive until their departure. Paying careful attention to detail and delivering warm, efficient service, employees in this position handle front desk operations including guest check-in and check-out, managing billing and payments, and directing guests to hotel amenities and local points of interest.
Employees are encouraged to contribute ideas and bring their personality to the role, fostering a collaborative environment where their contributions are genuinely recognized. The pay range for this position is competitive, ranging from $24.84 to $27.60 per hour. This role is ideal for individuals who enjoy interpersonal communication, have a passion for hospitality, and seek career growth in an internationally recognized company. Responsibilities extend to maintaining daily reports, reconciling financial transactions with accuracy, managing communications such as wake-up calls, and responding to emergencies or lost items efficiently.
Marriott International prides itself on diversity, equity, and inclusion, ensuring that all employees feel welcome and valued regardless of their backgrounds. The company offers comprehensive benefits including medical coverage, retirement plans, paid time off, and various wellness programs. The workplace culture emphasizes teamwork, leadership, and community involvement, with additional employee perks such as discounts on hotel stays, food, and merchandise. Joining Residence Inn by Marriott means becoming part of a global family united by exceptional standards of guest service and hospitality excellence.
In this role, you will be standing, sitting, or walking for extended periods and may be required to lift or move items weighing up to 10 pounds. You’ll work closely with colleagues, contributing to a positive atmosphere where each guest experience is crafted with care and dedication. This position not only offers a job but a platform for you to develop professionally while serving people and communities, shaping memorable guest experiences every day.
This full-time, non-management position available at Residence Inn involves working directly in Rooms & Guest Services Operations. The role’s primary responsibility is to ensure guests feel welcomed and valued from the moment they arrive until their departure. Paying careful attention to detail and delivering warm, efficient service, employees in this position handle front desk operations including guest check-in and check-out, managing billing and payments, and directing guests to hotel amenities and local points of interest.
Employees are encouraged to contribute ideas and bring their personality to the role, fostering a collaborative environment where their contributions are genuinely recognized. The pay range for this position is competitive, ranging from $24.84 to $27.60 per hour. This role is ideal for individuals who enjoy interpersonal communication, have a passion for hospitality, and seek career growth in an internationally recognized company. Responsibilities extend to maintaining daily reports, reconciling financial transactions with accuracy, managing communications such as wake-up calls, and responding to emergencies or lost items efficiently.
Marriott International prides itself on diversity, equity, and inclusion, ensuring that all employees feel welcome and valued regardless of their backgrounds. The company offers comprehensive benefits including medical coverage, retirement plans, paid time off, and various wellness programs. The workplace culture emphasizes teamwork, leadership, and community involvement, with additional employee perks such as discounts on hotel stays, food, and merchandise. Joining Residence Inn by Marriott means becoming part of a global family united by exceptional standards of guest service and hospitality excellence.
In this role, you will be standing, sitting, or walking for extended periods and may be required to lift or move items weighing up to 10 pounds. You’ll work closely with colleagues, contributing to a positive atmosphere where each guest experience is crafted with care and dedication. This position not only offers a job but a platform for you to develop professionally while serving people and communities, shaping memorable guest experiences every day.
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service preferred
- Strong communication skills
- Ability to stand, sit or walk for extended periods
- Ability to lift, move, push or pull objects weighing up to 10 pounds without assistance
- Flexibility to handle varying shifts
- Commitment to quality standards and guest satisfaction
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to handle cash transactions accurately
- Detail-oriented with excellent organizational skills
- Ability to work collaboratively within a team
- Basic computer proficiency
Job Duties
- Organize, confirm and process guest check-in and check-out and adapt according to changes
- Ensure payments and verify and adjust billing as necessary
- Provide guests with rooms and information about the hotel, directions, amenities and local points of interest
- Prepare daily reports and review all to communicate what must be passed on to the next shift staff
- Complete cashier and closing reports and count cash accurately at the end of each shift
- Accept and log wake-up call requests and notify the appropriate department
- Communicate emergencies, lost items or theft cases to authorities or security staff
- Maintain contingency lists for emergencies and communicate necessary messages
Job Criteria
Experience
No experience required
Job Location
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