Guest Service Representative

St. Regis Hotels & Resorts, part of Marriott International, is a distinguished luxury hotel brand renowned worldwide for its timeless glamour and vanguard spirit. With over 50 luxury locations in prime addresses around the globe, St. Regis embraces a legacy that began in New York City by John Jacob Astor IV at the dawn of the 20th century. The brand is synonymous with an uncompromising commitment to delivering bespoke and anticipatory service, blending classic sophistication and modern sensibility. Guests experience the hallmark Butler Service and impeccable hospitality from a team dedicated to creating exquisite moments in every stay.

The role available is a Full-Time, Non-Management position based in New York City, specifically at Two East 55th Street at Fifth Avenue. This position is categorized under Rooms & Guest Services Operations and offers an hourly wage ranging from $33.23 to $44.31. The job focuses on front desk operations, where the successful candidate will be responsible for managing guest interactions from check-in to check-out, handling room reservations, billing, and guest requests with professionalism and attention to detail.

In this position, the associate will organize, confirm, process, and conduct all guest check-ins, check-outs, room reservations, changes, cancellations, and special requests. They will secure payment, verify and adjust billing, activate and file room keys, and relay guest messages. Additionally, the associate will manage contingency plans by printing guest lists and monitoring daily reports to ensure smooth operations. They will assist guests by explaining room features, providing directions, and supplying information about property amenities, services, hours of operation, and local points of interest.

The role also requires follow-up on unresolved guest issues from previous days to guarantee guest satisfaction. Daily financial and cashier reports must be accurately completed within the computer system. Wake-up call requests are taken and communicated to the appropriate departments. The associate will manage the cash bank at the beginning and end of shifts and process various payment types including adjustment vouchers and paid-outs.

A critical part of the job is maintaining a secure environment by notifying Loss Prevention or Security of any reported thefts and upholding all company policies and procedures. The associate ensures professional personal appearance and confidentiality of proprietary information at all times. This position demands excellent communication skills, a welcoming demeanor, and the ability to anticipate and meet guest service needs, including assisting individuals with disabilities and supporting team goals.

Physical requirements include standing, sitting, or walking for extended periods and the ability to move objects weighing up to 10 pounds. The associate is expected to perform other reasonable duties as requested.

St. Regis Hotels & Resorts and Marriott International are committed to equal employment opportunities, fostering an inclusive environment that celebrates diverse backgrounds and experiences. The company does not discriminate on any protected basis, including disability or veteran status. Joining St. Regis means becoming part of a global team where you can perform your best work, find your purpose, belong, and grow into the best version of yourself.